Floor Manager

Miami Beach, FL - USA

Yearly Salary: $ 70000 - 75000

Posted on: 11 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Summary:The Floor Manager oversees directs and coordinates the planning organizing training and leadership of restaurant staff necessary to achieve stated objectives in sales costs employee retention guest service and satisfaction food quality cleanliness and sanitation.

Duties and Responsibilities:

Achieve company objectives in sales service quality appearance of facility and sanitation and cleanliness through training of employees and creating a positive productive working environment.

Company Standards:

- Promote work and act in a manner consistent with the mission of LDV Hospitality.

- Ensure that all restaurant policies procedures standards specifications guidelines and training programs are followed and completed on a timely basis.

- Be fully conversant with every aspect of the companys emergency health and safety and fire procedures - Ensure you are aware of and that you enforce all the company policies in respect of human resources and staff welfare

- Practice highest regards for safety within all areas and with all materials

Staff Management:

- Ensure that floor service runs smoothly and that the staff is working together efficiently and effectively

- Facilitate communication between floor staff and kitchen when appropriate

- Recognize and engage with regulars and VIP guests to make them feel welcomed and remembered

- Direct floor staff to ensure that LDVs steps of service and hospitality standards are consistently met

- Problem-solve guest incidents or complaints (service issues spills check disputes etc.)

- Ensure all floor staff are consistently doing required functions (opening and closing sidework etc.)

- Ensure that no members of staff are permitted to work if they are not suitably dressed or groomed

- Observe and evaluate workers and work procedures to ensure quality standards and service and complete disciplinary write-ups.

Floor Management:

- Ensure that all guests feel welcome and are given responsive friendly and courteous service at all times.

- Ensure that all food and products are consistently prepared and served according to the restaurants recipes portioning cooking and serving standards.

- Investigate and resolve complaints regarding food quality service or accommodations.

Administrative:

- Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

- Compile and balance cash receipts at the end of the day or shift.

- Perform various financial activities such as cash handling deposit preparation and payroll.- Control inventories of food equipment smallware and liquor and report shortages.

- Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services.

- Prepare all required paperwork including forms reports and schedules in an organized and timely manner.

Qualifications

- Demonstrate positive leadership characteristics which inspire team members to meet and exceed standards

- Polished personal presentation; grooming meets LDV Hospitality standards as outlined by Employee Handbook

- Has a can-do attitude and is willing to jump into any role as needed

- Able to work nights weekends and holidays and variable schedule per the needs of the business

- Ability to utilize traditional computer programs such as Gmail Microsoft Office (Word Excel Outlook and PowerPoint) POS and any additional systems

- Ability to access and accurately input information using a moderately complex computer system

- Must have considerable skill in math and algebraic equations using percentages

- Ensure that all staff are compliant with LDV Hospitality policies and procedures as well as city state and federal laws

- Organize and/or attend mandatory meetings

- Complete other duties as assigned by the General Manager

- Maintains knowledge by attending educational workshops reviewing professional publications establishing personal networks benchmarking state-of-the-art practices and participating in professional societies

- Adhere to all HR policies and procedures

- Minimum of 2 years experience in fine dining restaurant management

- High School Diploma or GED

- Bachelors Degree in Business or Hospitality Administration is preferred but not required

- Ability to lift up 30 pounds

- Ability to sit stand and bend for extended periods of time

Required Experience:

Manager

Description Summary:The Floor Manager oversees directs and coordinates the planning organizing training and leadership of restaurant staff necessary to achieve stated objectives in sales costs employee retention guest service and satisfactio...