Senior Director, Commercial Enablement
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Senior Director Commercial Enablement
Join us in our mission to transform the way people shop and eat and our merchant partners sit at the heart of that mission. As we continue to scale globally across restaurants grocery retail and new verticals were investing in the next phase of our commercial capability. Our Commercial team sits at the centre of Deliveroos marketplaceshaping how we serve partners worldwide. From negotiating key partnerships to unlocking new revenue streams and crafting data-led growth strategies we take on big challenges that move the business forward. If you thrive in fast-paced commercial environments and want to influence the future of a global brandthis is the team for you.
Were looking for a Senior Director Commercial Enablement to join our London this senior high-impact leadership role reporting directly to the Chief Revenue Officer youll own and elevate how our merchant-facing teams operate worldwide setting global standards and driving adoption at scale.
Get to know our Commercial team what drives us how we work and what you can expect.
What Youll Be Doing
Youll lead a team of 40 specialists and sit on the Merchant Leadership Team. This role exists to raise the bar across how we operate globally bringing consistency where it matters and flexibility where its needed across hundreds of frontline commercial roles.
Heres what your day-to-day might look like:
Global Standard Setting: Own the commercial agenda end-to-end defining standards for the full merchant lifecyclefrom acquisition and onboarding to growth and off-boarding.
Product & Tech Partnership: Shape scalable automated and AI-enabled merchant-facing tools in collaboration with Product and Tech leaders to improve efficiency and commercial outcomes.
Go-to-Market Execution: Lead the rollout of merchant-facing process and technology changes ensuring high adoption rates across diverse matrixed commercial teams.
Scaled Engagement: Oversee B2B CRM web and paid channels to drive partner acquisition and engagement through evergreen merchant content.
Performance & Incentives: Design and evolve commercial reporting metrics and incentive structures in partnership with Data Science and Analytics to support global decision-making.
Commercial Learning: Own the L&D agenda ensuring frontline teams globally possess the frameworks and skills needed to deliver a world-class merchant experience.
Inclusive Leadership: Build and coach a high-performing enablement organisation while influencing the wider commercial population through a complex matrix structure.
What Youll Need to Thrive
Our ideal candidate will bring senior commercial leadership experience and the resilience to operate at scale in fast-moving environments:
Senior Leadership Experience: Proven track record leading large multi-market commercial enablement or sales organisations ideally within a marketplace or high-volume B2B environment.
Driving Adoption: A strong history of successfully embedding new processes tools and ways of working across large geographically dispersed frontline populations.
Matrix Navigation: Experience influencing Executive-level stakeholders and senior leaders without direct authority in a highly matrixed organisation.
Data-Led Judgment: A structured analytical approach combined with the mental agility to adapt global best practices to local real-world contexts.
Product Fluency: Comfort partnering deeply with technical teams to shape automation and platform-led solutions.
Operational Resilience: High energy and the appetite to operate at pace within a constantly evolving high-growth business.
Why Join Us
At Deliveroo youll do work that matters solving real-world problems in a three-sided marketplace thats constantly evolving. Were food lovers problem solvers community builders and more brought together by a shared drive to make things better. Working here you can expect to:
Make a visible impact every day
Your work directly improves experiences for customers partners and riders.
Learn fast in an entrepreneurial environment
Work close to the market with autonomy pace and real responsibility.
Build a career not just a role
Stretch yourself develop new skills and grow as the business evolves.
Deliver together in an inclusive culture
Collaborative values-driven teams that support how you work best.
We aim to create a fair process that lets your skills shineour interview typically includes 4-5 stages. Find more about how we hire here.
Our Global Structure
Deliveroo is now part of DoorDash bringing together teams with even greater reach scale and ambition. Depending on your role you may collaborate with teammates systems and leaders across DoorDash and Wolt. Together were unlocking new possibilities as one global team.
Diversity Equity and Inclusion
At Deliveroo we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger more creative and better at what we do. Were committed to fostering an environment where everyone can do their best work and feel they belong.
We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age gender ethnicity disability sexual orientation gender identity socio-economic background religion or belief.
If you have a disability or long-term health condition and need support to apply for one of our roles or if you require any reasonable adjustments during the recruitment process please contact our recruitment team at and well be happy to help ensure you have a fair and equitable experience.
If youre excited about making a real impact in a fast-moving marketplace and growing your career alongside ambitious supportive teams wed love to hear from you!
Required Experience:
Exec
