Senior Developer EducatorTechnical Writer

Our everyday digital experiences are in the midst of a realtime revolution. Whether chatting alongside a livestreaming event receiving realtime financial information or working with colleagues in an online collaborative environment - consumers simply expect realtime digital experiences as standard. At Ably were not just witnessing this revolution were powering it - at scale.

At the heart of our mission lies a commitment to putting developers first. Ably provides a suite of products to build extend and deliver powerful digital experiences in realtime delivering billions of messages for millions of devices every day and supporting organizations like Harness EA Panasonic and HubSpot.

Working at Ably means helping to build the infrastructure and technology that will power and shape the future of the internet. The opportunity in front of us is immense. And wed like your help.

About this role

Thousands of developers around the world use Ablys SDKs and APIs to power realtime features in their applications. The Developer Education team helps those developers understand Ably build confidently and succeed in production.

As a Developer Educator youll create high-quality technical content that serves the needs of a deeply technical audience while thinking broadly about the developer experience. This is a hands-on individual contributor role where youll collaborate closely with engineering and product teams and raise the bar for developer-facing content.

Day to day you will

• Educate and provide instruction. Youll break down complex topics by writing clear concise and intuitive explanations of Ablys technology features and APIs.
• Produce engaging educational content. Youll create and maintain documentation guides example projects onboarding materials and code samples. Youll also help shape new formats that improve developer learning and drive adoption.
• Write and reason about code. Youll create review and improve code samples ensuring they are accurate idiomatic and easy for developers to understand and reuse.
• Improve developer experience and onboarding. Youll remove friction from developer journeys making it faster and easier for our users to succeed with Ably. Youll act as an advocate for their perspectives providing insights that shape better outcomes.
• Develop a strong understanding of Ably. Youll build a broad understanding of Ablys platform products and use cases supported by an experienced Developer Education team that collaborates closely and shares knowledge.

Wed love to talk if you have

• Proven success creating technical content for developers such as documentation API references and guides.
• Familiarity with APIs SDKs and modern web development tools with the ability to read write and reason about code examples in at least one programming language (ideally JavaScript).
• Strong instincts for developer experience and a genuine desire to produce amazing developer experiences.
• A proactive self-directed mindset with the ability to take ownership of tasks from ideation through to completion.
• The drive to consistently leave everything you touch better than it was before.
• Experience using AI tools as a core part of your core workflow for writing research and coding - whilst ensuring the content adheres to editorial standards and is technically accurate.
• Experience at a startup or growth-stage company or adaptability to thrive in a fast-paced agile environment with a focus on rapid iteration. To be effective in this role youll need excellent communication and cross-functional collaboration skills.

Bonus points if you have

• Experience improving developer onboarding flows or journeys.
• Familiarity with git-driven workflows for managing changes.
• Some knowledge/understanding of event-driven architecture.

Whats it like to work at Ably

Were tackling planet-scale problems and our ambitions are a testament to that. Youll join a successful deeply motivated and collaborative team that thrives on innovation experimentation and autonomy. To get a sense of life at Ably visit our careers can also read about the origins of Ablys core values on our blog.

We believe in fostering a culture thats built on inclusivity and mutual respect among all team members and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks development and wellbeing allowing them to be their best selves and do great work.

• A remote-first and flexible work -based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that youre welcome to work wherever suits best for you.
• Equity. Were a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme.
• Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days plus a day off to enjoy your birthday).
• Enhanced parental leave package so that you can take the time you need to get to know your new family member rest and recover.
• Home workstation budget of 500 on joining (and 150 p/a thereafter) so that your home office is set up to serve you well and that you have everything you need to work comfortably.
• Personal learning and development budget of 1000 annually and 5% L&D time during working hours to focus on improving your skillset.
• Private healthcare with BUPA.
• Medical cash plan to cover a range medical and dental costs.
• Mental wellbeing coaching and counselling from Self Space.
• Monthly wellbeing budget via Juno.
• Life assurance and income protection.
• Access to Tech & Cycle to Work schemes.
• Weekly snack allowance for our end-of-week Need To Know meeting.
• A fully-paid one-month sabbatical after five years with Ably.

Diversity Inclusion & Belonging at Ably

We believe our differences as individuals is what makes us great. Our people are at the heart of what we do and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age disability gender sexual orientation parental status race religion educational background or neurodiversity. Ably has an amazing opportunity ahead of us and we want anyone to be able to contribute to that opportunity.

If you enjoy working as part of a technology company value open source and love solving hard problems - then wed love to hear from you regardless of whether you fit the job description exactly or not. If in doubt drop us an email; wed be more than happy to give you some advice on your application.