Client Services Representative (CSR) – Operations Support

Full-Time 24/7 Operations Transportation & Logistics

Why This Role Matters

At Excel we support time-critical deliveries that truly impact peoples livesfrom legal documents that finalize adoptions to life-saving medical shipments. Our Client Services Representatives are the communication hub that keeps everything moving accurately calmly and on time.

This isnot a script-based call center role. Its a fast-paced operations support position where your judgment empathy and attention to detail matter.

Job Summary

The Client Services Representative (CSR) supports high-touch time-critical clients by coordinating delivery activity entering and verifying shipment data resolving issues in real time and maintaining constant communication with customers and internal teams.

CSRs are essential to our 24/7/365 operations and are trusted to make decisions quickly while maintaining accuracy professionalism and empathy.

What Youll Do

• Communicate with clients regarding active time-sensitive deliveries
• Enter update and verify shipment data with a high degree of accuracy
• Monitor deliveries and proactively resolve issues or delays
• Coordinate with internal operations teams and drivers
• Maintain calm professional communication in urgent situations
• Follow client regulatory and company procedures

What Were Looking For

• Strong verbal and written English communication skills
• Ability to remain focused and accurate in a fast-paced environment
• High sense of urgency and accountability
• Empathy-driven customer service mindset
• Comfort with multitasking and frequent task switching
• Open availability to support a 24/7 operation
  
• Current shift 10:00am-7:00pm Monday - Friday with rotating weekends

Preferred (but not required):

• Call center dispatch logistics or high-volume customer service experience

Additional Requirements

• Background and drug screening required
• We are an E-Verify employer.
• Completion of required training upon hire including HIPAA Bloodborne Pathogen Dry Ice TSA and COVID-19 safety training

Benefits

• Paid Holidays
• Paid Time Off (PTO)
• Group Health Insurance (including vision)
• Group Dental Insurance
• 401(k) Retirement Plan with company match
• Flexible Spending Accounts (medical & dependent care)
• Life Insurance

Why Excel

We take the long viewdoing the right thing for our customers drivers and employees. We trust our people with meaningful responsibility and support them with training teamwork and growth opportunities.

If you want work that matters a team that supports you and a role where your decisions make a real difference wed love to hear from you.

Required Experience:

Junior IC