VUIS Production Support Supervisor

Title: VUIS Production Support Supervisor

State Role Title:Info Technology Specialist III

Hiring Range: $110000 - $130000

Pay Band: 6

Agency: Virginia Employment Commission

Location:VEC CENTRAL OFFICE

Agency Website:

Recruitment Type: General Public - G

Job Duties

Lead and inspire a mission-critical team that keeps Virginias Unemployment Insurance System (VUIS) running at peak performance. As the Production Support Supervisor youll ensure 24/7 system reliability security and compliance for thousands of claimants and employers. From managing high-stakes incidents and coordinating releases to driving proactive monitoring and enforcing statewide IT standards this role is at the heart of safeguarding essential services for Virginias workforce. If you thrive in fast-paced environments and want to make a real impact this is your opportunity!

Minimum Qualifications

Considerable knowledge of web/cloud architectures (e.g. Azure/Java/SQL Server) SDLC and application ops/tooling for monitoring logging alerting and deployment.

Demonstrated expertise in ITIL incident/problem/change management; running major incident bridges; RCA; release and environment management.

Strong leadership stakeholder communication prioritization and vendor coordination skills; ability to meet production deadlines and continually improve processes.

Working knowledge of VITA PSGs including SEC525 for hosted environments and cloud compliance requirements for Commonwealth agencies.

Handson experience with ITIL practices (incident/problem/change) batch operations release management and stakeholder communications; familiarity with authentication/SSO in publicfacing portals.

Additional Considerations

Prior leadership of production support for unemployment insurance or similar publicservice systems; experience with observability/APM tooling.

Significant experience leading production support teams for missioncritical applications.

ITIL Foundation PMP (or equivalent) and/or relevant cloud certifications.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.

The Virginia Employment Commission is committed to upholding our values in our employment opportunities across the Commonwealth to people from all backgrounds including all races ethnicities genders and abilities.

The VEC Is an Equal Opportunity Employer/Program and a Virginia Values Veterans (V3) certified employer. AmeriCorps Peace Corps and other national service alumni are encouraged to apply.

The selected candidate must successfully pass a comprehensive background check including an FBI fingerprint background investigation.

Applications for this position must be submitted electronically through this website. Mailed emailed faxed or hand delivered applications and résumés will not be accepted.

Applications are not accepted after the recruitment closing date.

Please carefully review the details of this recruitment including the location of the position and the posted salary before applying. VEC does not provide relocation assistance and no salary will be offered outside of the posted salary range / flat rate.

Consideration for an interview is based solely on the information within the application (and/or resume). You must ensure your application/resume includes the scope of your experience knowledge skills and abilities as it relates to the position you are applying for. Information not stated will not be assumed.

This website will provide a confirmation of receipt when the application is submitted for consideration.

For the status of your application and this position please refer to your RMS / account. We do not provide application status updates via email or telephone.

Auxiliary Aids and Services are available upon request to individuals with disabilities.

Applicants needing accommodations should contact the Human Resource office for additional information.

The VEC does not provide sponsorship; therefore applicants must be a citizen or national of the U.S. a Lawful Permanent Resident or an alien authorized to work in the US.

NOTICE: VEC will record information from each new employees Form I-9 (Employment Eligibility Verification) into the Federal E-Verify system to confirm identity and work authorization.

Contact Information

Name: VEC Human Resources / Recruitment

Phone: For the most up-to-date status of your application please refer to your account. We do not provide application status updates via phone.

Email: for recruitment related questions. Emailed applications resumes or cover letters will not be accepted. For the most up-to-date status of your application please refer to your account.

In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.