ITSM Specialist

Ontario - Canada

Monthly Salary: $ 79500 - 129500

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.

At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.

Our path forward sharpens our focus on business performance driven by leading technology innovation and an agile high-performing culture. With Gore Mutual and Beneva announcing their intent to merge in 2026 well be uniting two well-established financially strong and trusted brands to become the strongest mutual insurer in Canada ensuring Canadians have purpose-driven insurance options for generations to come.Come join us.

TheITSM Specialistis aprocess specialist within the ITSM Team supporting IT services delivered across role will define and enable the required business processes needed for the business to be ITSM Specialistmusthave excellent communication skills both verbal and written as well as understanding of ITSM with a focus andexpertisein one or more of the following disciplines: Incident Management Problem Management Change Management; Knowledge Management Event Management.

What will you be doing in this role

Responsible for the improvement and Governance of ITSM Processes

Define ITSM standards
Establishing and communicating the process missiongoalsandobjectivesto stakeholders
Resolving any escalation or cross-functional issues
Ensuring consistent execution of processes across the enterprise
Reporting on the effectiveness of the process
Initiating any process improvement initiatives

Maintain Expertise and Currency

Identifyand recommendtraining opportunitiesfor the ITSM team members to be abletomaintaina high levelof skills in areas that are relevant.
Work to ensure the team has sufficient skills and cross training to support the technical environment efficiently and reliably.
Proactively engage with 3rd parties (vendors and solution providers) to bring forward to the company solutions that potentially have value.

Process Improvements & Reporting

Ensureallappropriate stakeholdersare engaged.
Ensure ITSM processes are aligned and work well in Gore and meet or exceed industry standards
Identifyand build reporting to track effectiveness and manage ITSM processes including KPIs & KRIs
Available for afterhours support whenrequired

Effectively Communicate and Report on Initiatives

Retrieve data to perform weekly analysis and conduct weekly reports to be communicated and presented to allappropriate stakeholders

What will you need to succeed in this role

Community College degree in Information Technology or relevant education.ITSM Certificationanasset.
3 years experience in any one or combination of below skills:
Change management
Problem Management
Incident Management
Process Governance (developedwrittenand implemented process)
PeopleLeadership/Facilitation(ability to managea crisis meeting with many parties and demands)
Experience with ITSM tools (ServiceNow etc)
Strong Reporting experience
Good at Time Management Conflict management and self-motivated
Ability to Prioritize multiple workstreams (strong multitasking)

#LI-Hybrid

The expected base salary range for this position is $79500 - $129500. Depending on your relevant experience skills qualifications market conditions and business needs base compensation may vary. You have the potential to earn more through Gore Mutuals discretionary bonus program which gives you an opportunity to increase your total compensation provided the business meets its performance targets and you meet your individual goals.

Please note: This rangereflects the expected base salary for this role but may not represent the full compensation range for all experience and skill levels. During the recruitment process we will discuss and consider how your unique qualifications align with the broader range for this position.

Gore Mutual is proud to offer a comprehensive total rewards package which includes extended health and dental benefits disability insurance retirement plan matching paid time off recognition and perk programs.

This posting pertains to an existing vacancy that is actively being filled.

Accessibility for applicants

Gore Mutual Insurance Company is committed to providing accommodations for people with disabilities during all phases of the recruiting process including the application process.

If you require accommodation because of a disability we will work with you to meet your needs.Contact usand a human resources representative will consult with you to determine an appropriate accommodation.

Should you request an accommodation during the interview process please notify your Talent Acquisition Consultant.

Required Experience:

Next Horizon is here. Fueled by investments in talent and technology our bold strategy to transform is nearly complete.At Gore Mutual weve always set ourselves apart as a modern mutual that does good. Now were proudly building on that legacy to transform our companyand our industryfor the better.Our...