Operations Engineer
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Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Join Telavox as an Operations Engineer
Are you a positive proactive and technically skilled problem solver passionate about helping customers succeed At Telavox our Support & Operations team ensures our customers get the most out of our communications platform combining technical expertise with outstanding service.
Telavox is a fast-growing digital telco that blends the reliability of telecom with the agility of SaaS across Europe and the Middle East. Our customers rely on us for seamless communication solutions and our operations team is central to delivering that promise.
We are looking for an Operations Engineer to join our Support & Operations team in Oslo. You will provide third-line support to our customers ensuring issues are resolved efficiently and proactively while closely collaborating with both technical and commercial teams.
About the job
As an Operations Engineer at Telavox you will be the expert our customers turn to for complex technical issues and operational processes. Your role will combine troubleshooting system monitoring and customer guidance ensuring our services run smoothly and our customers thrive.
You will focus on understanding the customers business analyzing technical and operational issues and resolving them effectively. Additionally you will monitor our systems report key metrics and contribute to ongoing improvements in tools and processes.
Your day-to-day work includes:
Providing third-line support via phone and our customer support system
Troubleshooting and resolving technical and operational issues with Telavox products and services
Supporting and managing systems such as BSS Customer Care GUI My Page My Company Windows Server and user administration
Training customers on Telavox solutions and helping them maximize value
Analyzing mobile telephony and VoIP calls including signaling history SIP and pcap logging
Configuring and analyzing UCaaS switchboard solutions
Managing product configurations pricing updates and system monitoring
Proactively responding to system alerts and initiating corrective actions
Reporting key performance metrics to customers
Working with databases (Oracle MSSQL) to perform technical operations
Participating in and supporting billing processes according to routine
About you
You are a self-driven positive and service-oriented professional who thrives on solving technical and operational problems for customers. You understand the importance of customer business needs are proactive in finding solutions and enjoy collaborating across teams.
Key skills and experience we are looking for:
2 years of experience in technical or operational support ideally in telecom or at a mobile operator
Strong IT and technical knowledge; formal education or equivalent practical experience is acceptable
Familiarity with databases and SQL is a plus
Experience with invoicing and customer billing is a plus
Ability to analyze technical data logs and system behavior to resolve issues efficiently
High integrity solution-oriented proactive and structured
Excellent communication skills in Norwegian and English both written and verbal
Team player with strong collaboration skills and the ability to contribute to a positive work environment
Interest and willingness to learn how Telavox products and services function in depth
Join us at Telavox
Since Telavoxs journey started in 2002 we have strengthened our position as the leading forward-thinking communication platform for businesses. As a digital mobile operator we develop and own our all-in-one communication platform which integrates telephony PBX messaging meetings and contact centers giving businesses a smarter way to connect.
Today were a thriving company with 1.9 billion SEK in revenue and 500 Telavoxers across nine countries. We embrace AI and automation to push the boundaries of business communication.
We offer flexible work options and adaptable hours giving you the freedom to balance life and career while staying connected to our vibrant Telavox culture.
How to apply!
At Telavox we dont focus on fitting in; we focus on making room for everyone.
Were always on the lookout for great talent so applications are reviewed continuously. If youre ready to be part of an innovative AI-driven telecom company apply today with your CV and cover letter in English.
For any questions feel free to reach out to Talent Acquisition Partner Ami Faraguna at
Learn more about what we do!
Key Skills
- Change Management
- Software Deployment
- Cloud Infrastructure
- High Availability
- IaaS
- Firewall
- Linux
- Middleware
- Jboss
- Network Architecture
- Scripting
- Technical Support
About Company
Telavox develops world-leading communications platforms with solutions for smart and efficient telephony PBX chat and much more. Regardless of whether it involves an entrepreneur-driven startup or a giant among giants Telavox contributes to making companies more transparent efficient ... View more
