Customer Solutions (English) Axiom Australia | Based in Thailand
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Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Join our Axiom team - work remotely from Thailand
Were looking for someone to join our team in Thailand supporting our Axiom team based in Melbourne and helping our Australian customers.
Youll support customers by responding to inquiries and handling bookings and rebookings via phone email and chat. Youll also work closely with our internal teams to make sure orders are processed smoothly and dont get delayed.
Its a role where you need to stay organized keep track of multiple things at once and be comfortable both talking to people and working in systems.
If you like solving problems helping customers and being part of a team that relies on each other youll do well here.
About us
Diakrit is a Swedish real estate marketing company founded in 2001. We work with real estate agents in several countries.
Axiom is our Melbourne-based brand focused on Australia. From Thailand our team supports Australian customers and helps coordinate their marketing orders.
Youll be part of a stable experienced team with clear ways of working.
What youll do
Talk to customers via phone email and chat
Handle bookings and rebookings
Coordinate orders with our internal teams
Keep track of ongoing cases and follow up when needed
Handle around 40-60 customer interactions per day
Solve issues when they come up and help keep things moving
Work closely with your teammates and other departments
Some days are busy so being able to stay calm organized and focused is important.
What were looking for
Fluent English spoken and written
Experience working with customers
Comfortable handling several things at the same time
Organized and detail-oriented
Comfortable using computers and learning new systems
Able to work independently and stay on top of tasks
Its a plus if youve worked with international customers or in coordination-type roles before.
Whats in it for you
Salary: 62500 THB per month
Flight to Bangkok provided
Visa and work permit fully handled by us
Comprehensive private health insurance
20 days paid vacation per year
Time off in lieu if you work outside normal hours
Provident fund with company matching
Work-from-home office setup contribution
Remote work anywhere in Thailand
Youll start with a 4-week face-to-face training at our Bangkok office where youll learn how everything works step by step.
Youll sit with the team go through real cases and get comfortable with the systems workflows and daily routines. By the time you finish training youll understand how everything works and wont be left figuring things out on your own.
After that youll continue working remotely with ongoing support from the team whenever needed.
Working hours
Youll work from Thailand while supporting our Australia team.
Working hours are 5:00 AM - 2:00 PM or 6:00 AM - 3:00 PM Monday to Friday depending on Australian daylight saving.
You follow Melbourne business hours and Victorian public holidays.
The upside is you finish early in the afternoon in Bangkok and have the rest of the day free.
Location
WFH remotely within Thailand with the expectation of occasional travel to Bangkok for training team meetups and company events.
How to apply
Send your resume in English. Well contact candidates who match what were looking for.
We look forward to hearing from you
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Every day, we help power thousands of real estate brands around the world. Proud of our Swedish roots, Diakrit today has 10 offices globally and 1000+ experts and creatives working to set a new global real estate standard. We will continue to push boundaries in our quest to create val ... View more
