Account Manager (fmd)
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
As an Account Manager at Alpas you will be the primary driver of value for your accounts: managing relationships ensuring excellent customer support and helping customers achieve measurable outcomes that drive retention and growth.
Tasks
- Own a portfolio of mid-market B2B customers to drive adoption retention and expansion
- Build trusted relationships with key stakeholders (executive sponsors and operational users)
- Run scalable onboarding programs that shorten Time-to-Value and accelerate product adoption
- Create and execute standardized Success Plans tied to customer goals and measurable KPIs (e.g. adoption usage renewal)
- Use product and usage data to identify churn risk and upsell/cross-sell opportunities - translate insights into clear actionable plans
- Monitor customer health (usage engagement support trends) and proactively mitigate risks
- Communicate customer needs and product feedback to Product Management - act as the Voice of the Customer
- Improve Account Management playbooks and processes to enable consistent scalable outcomes across the team
Requirements
- 3 years of Account Management in a B2B SaaS environment with proven results in retention and expansion
- Track record of managing multiple mid-market accounts and delivering measurable outcomes
- Strong stakeholder management and project management skills - able to influence at executive and operational levels
- Comfortable working with CRM customer-success and analytics tools (experience translating data into action)
- Native-level German and fluent English
- Nice to have: experience in procurement supply-chain management or procurement tech startups
- Affinity for tech and data-driven decision making
Benefits
- Working in a fast-paced environment with challenging tasks (zero-boredom-guarantee)
- High ownership and responsibility to manage your own projects
- Rapid development with a steep learning curve
- Awesome team events and an inclusive company culture with a diverse team
- A hybrid work environment and a nice office in Berlin Prenzlauer Berg
WHAT WE VALUE
- Honest fast and open collaboration as well as strong communication skills
- Resourceful self-starters who hold themselves to high standards have attention to detail are intrinsically motivated & eager to learn on a daily basis
- Proactive hands-on working style with passion for customer-facing tasks
- Team members who are excited about our mission & tech
- If youre thrilled to have a business impact and like the startup spirit wed love to talk to you!
Key Skills
- Children Activity
- Customer Service
- B2C
- Ale
- JavaScript
- Asic
About Company
Alpas was founded in 2020 by Isabel Poppek and Nils Vollmer. Our AI-driven procurement software enables procurement departments to find new suppliers 10x faster. To ensure a seamless execution of procurement processes, we prioritze transparency, data-driven insights, and user-friendly ... View more
