Catalog Lead, Item Data Quality

Are you interested in redefining the way our customers and sellers interact with catalog Do you want to work on understanding customer and seller behavior analyze the findings to create roadmaps for product and program development If yes then this opportunity will appeal to you.

Amazon Seller Services delivers product and programmatic solutions to improve catalog data quality spanning seller listing experience to customer purchase experience. We deliver insights into customer behavior and seller listing experience by creating a framework to map user experience across Amazon and other websites via discovery competitive analysis and benchmarking the process flows. These insights will fundamentally shape product discovery/purchase and continuously improve Amazon catalog experience for our customer and seller partners. We are looking for individuals who are highly adaptable in an ever-changing start-up this role you will work collaboratively with partner teams to ideate and deliver solutions. You will play an integral role in identifying user problems crystallizing project vision and defining strategies to inspire new ideas. You are expected to think fast multi-task stay focused on priority work and look for lightweight innovative solutions to problems.

In this role you will be expected to think as a user multi-task stay focused on customer experience and invent and simplify to deliver customer insights based on various research activities that you will drive.

Key job responsibilities
In this role you will:

Define and execute research on user experience across Amazon and other websites via discovery analysis benchmarking user task and goals identification process flows wire-frames and mock-ups
Plan conduct and analyze quantitative studies such as structuring and analyzing customer experience to evaluate the impact of product changes and capture insights at scale
Create opportunity frameworks that guide and influence business priorities and goals
Synthesize the data and conduct thorough analysis leading to focused insightful and actionable findings
Translate insights into measurable customer experience outcomes aligned to business goals
Advocate for our users throughout the development process and demonstrate how this leads to business value.
Articulate and communicate research insights and present your work to senior leadership
Create and maintain documentation for all the work you do
Work with product management engineering and program management teams to develop proposed solutions that address top gaps and collaborate with teams to iteratively test these solutions until outcomes are achieved

- Experience participating in continuous improvement projects in your team to scale and improve controllership with measurable results or experience delivering results for large cross-functional initiatives/projects
- Experience in e-commerce product listing & catalog
- Experience managing and quantifying improvements in customer experience or value for the business resulting from research outcomes
- Experience diving into data to discover hidden patterns and of conducting error/deviation analysis
- Experience engaging verbally and in writing with internal and external stakeholders to convey complex ideas in a clear concise manner
- Can work proactively and independently meet deadlines and deliver on projects and tasks
- 2 years experience in catalog systems / eCommerce.

- Experience with data analysis tools such as Excel Pivot Tables macros SQL visualization tools - Tableau Quicksight etc.
- Knowledge of SQL or Python
- Experience with A/B Testing or Multi-Variate Testing or both
- Experience guiding or managing user research and usability testing

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