Technical Program Manager (International)

Must-Haves (Resume Requirements):

o 5 years of experience as a Technical Program Manager or Program Manager supporting data analytics or engineering teams.

o Proven experience managing cross-functional analytics or BI initiatives in a matrixed organization working across business and technical teams.

o Hands-on experience supporting analytics or BI teams with an understanding of how data engineering analytics engineering BI and reporting work together.

o Familiarity with Agile delivery models (e.g. Scrum Kanban) including managing backlogs dependencies and delivery cadence.

o Hands-on experience using program and intake management tools (e.g. JIRA ServiceNow Confluence or equivalent) to manage work track progress and communicate status.

o Strong ability to work with technical teams (data engineers analytics engineers BI developers) and translate technical concepts into clear plans and updates for non-technical stakeholders.

o Excellent communication and stakeholder management skills with a track record of driving alignment accountability and execution without direct authority.

Description

Job Brief:

The Marketing Analytics & Insights (MAI) team at Avalara is seeking a Technical Program Manager (TPM) to drive operational excellence process alignment and delivery efficiency across global analytics initiatives.

This role partners closely with the Director of Marketing Analytics Sr. Managers and other key partner teams like Global Analytics & Insights (GAI) Marketing Ops and Revenue Ops to ensure seamless sprint execution cross-functional coordination and program governance.

The TPM plays a pivotal role in scaling the teams impact by leading the 2-week sprint process owning JIRA and Confluence administration driving resource planning and PTO coverage visibility and building structured workflows that improve transparency prioritization and accountability across stakeholders.

Responsibilities:

Responsibilities:

Program & Process Management

• Establish and maintain the Marketing Analytics sprint framework (2-week cadence) -
• Manage the JIRA project space including workflow design prioritization rules tagging and sprint boards.
• Develop and maintain Confluence documentation structure including sprint pages project briefs and analytical playbooks.
• Facilitate sprint ceremonies backlog grooming and intake triage meetings across both
• Ensure consistent communication and collaboration in a follow-the-sun model enabling continuous progress across time zones.
• Track milestones risks and dependencies to ensure timely delivery and cross-functional visibility.
• Build a sprint capacity planning and PTO visibility process - ensuring sprints reflect true available bandwidth and resource coverage.
• Partner with Sr. Managers to coordinate coverage during absences or overlapping PTOs.
• Define and monitor process KPIs (velocity throughput blocker resolution delivery predictability).
• Standardize templates and workflows for analytics deliverables (project charters dashboard documentation analytical reports).
• Maintain operational hygiene through version control documentation quality and continuous improvement reviews.
• Partner with GAI MOps RevOps and Finance to manage dependencies align deliverables and ensure roadmap transparency.
• Maintain and communicate sprint dashboards and progress summaries for leadership visibility.
• Support quarterly and annual planning by organizing project roadmaps capacity data and sprint performance trends.
• Serve as the central operational bridge between Marketing Analytics and GAI - ensuring alignment on data enablement pipelines and dependencies.
• Coordinate with both hubs to manage cross-region deliverables handoffs and blockers.
• Maintain a single source of truth for team workflows capacity and deliverable timelines.
• Bachelors degree in Business Analytics Engineering or related field.
• 5 years of experience in program or technical project management within analytics data or engineering organizations.
• Proven experience with JIRA (workflow design sprint setup metrics) and Confluence
• Strong understanding of analytics project lifecycles - from data pipeline to dashboard to insight delivery.
• Excellent organizational communication and facilitation skills.
• Demonstrated success in managing projects across multiple time zones and global teams.

planning retrospectives and demos.

U.S. and India hubs.

Operational Excellence

Stakeholder Alignment & Communication

Cross-Functional Coordination

What youll need to be successful:

(documentation and governance).

Requirements:

Preferred Qualifications:

• PMP CSM or Agile certification.
• Familiarity with modern data stack tools (Snowflake dbt Airflow Power BI).
• Experience supporting data science BI or analytics organizations.
• Basic SQL or data literacy for understanding dependencies and analytics workflows.
• Experience establishing sprint metrics capacity dashboards and process improvement frameworks.
• Audit existing JIRA and Confluence structures; propose a unified operating framework.
• Create or refine Marketing Analytics JIRA project space (boards workflows prioritization logic).
• Establish Confluence documentation structure (sprints templates playbooks).
• Define sprint calendar and roles with Sr. Managers.
• Launch the first full sprint cycle (planning execution demo/retro).
• Implement sprint metrics dashboard (velocity blockers throughput).
• Introduce intake and prioritization workflow.
• Develop capacity tracking and PTO visibility process.
• Operationalize cross-hub coordination and daily handoff cadence.
• Automate sprint summaries and Confluence updates.
• Launch the first Operational Efficiency Report summarizing KPIs and improvement areas.
• Establish self-sustaining sprint rhythm across both hubs.

Key Deliverables 30/60/90 Days

0 30 Days: Foundation Setup

30 60 Days: Process Activation

60 90 Days: Stabilization & Continuous Improvement

How this role fits into the Marketing Analytics organization:

The Technical Program Manager is the engine that keeps the Marketing Analytics organization running smoothly and efficiently.

By owning sprint cadence tools documentation and coordination across hubs this role ensures data work transitions overnight and insights move forward by morning - powering Avalaras marketing decisions with operational excellence and consistency.