ServiceNow Program Manager

Oakland, CA - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

#w2 Role

JD:

We are seeking an experienced ServiceNow Program Manager to lead the strategic planning execution and delivery of enterprise-wide ServiceNow this hybrid role (2 days onsite in Oakland) you will drive complex implementations optimizations and enhancements across IT Service Management (ITSM) IT Operations Management (ITOM) HR Service Delivery Customer Service Management and other ServiceNow modules ensuring alignment with business objectives on-time delivery and measurable value. Key Responsibilities Lead end-to-end ServiceNow program lifecycle: initiation planning execution monitoring risk management and closure for multiple concurrent projects. Define program scope objectives success criteria roadmaps timelines budgets and resource plans in collaboration with business stakeholders IT leadership and vendors. Manage cross-functional teams (developers architects business analysts third-party integrators) using Agile/Scrum methodologies; facilitate sprint planning stand-ups demos and retrospectives. Oversee ServiceNow platform governance change management release coordination and post-go-live support to ensure high adoption and minimal disruption. Identify track and mitigate program risks/issues; escalate proactively to senior leadership. Provide regular status reporting dashboards and executive-level updates on program health milestones ROI and KPIs. Partner with stakeholders to translate business needs into ServiceNow solutions; drive continuous improvement and platform maturity. Manage vendor relationships (ServiceNow partners integrators) and ensure compliance with contracts/SLAs. Required Qualifications Bachelors degree in Computer Science Information Systems Business or related field (Masters preferred). 7 years of program/project management experience with at least 5 years focused on ServiceNow implementations or administration. Proven track record delivering large-scale ServiceNow programs (multi-module enterprise-wide) on time and within budget. Strong knowledge of ServiceNow platform capabilities modules (ITSM ITOM CSM HRSD etc.) and best practices (Now Platform Vancouver/Washington DC releases or later). Experience with Agile/Scrum frameworks; PMP CSM SAFe or ServiceNow Certified Implementation Specialist certification highly preferred. Excellent stakeholder management communication and leadership skills; ability to influence without authority. Proficiency in program tools: Jira Confluence ServiceNow PPM Microsoft Project or similar. Preferred Skills Experience in hybrid cloud environments integrations (e.g. APIs MID Server Integration Hub) and ServiceNow security/compliance. Background in regulated industries (healthcare finance public sector) or Bay Area enterprises a plus. Familiarity with DevOps practices and CI/CD for ServiceNow

#w2 Role JD: We are seeking an experienced ServiceNow Program Manager to lead the strategic planning execution and delivery of enterprise-wide ServiceNow this hybrid role (2 days onsite in Oakland) you will drive complex implementations optimizations and enhancements across IT Service Managemen...

#w2 Role

JD: