Senior Program Manager, Offer Delivery Operations (FTC)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

MW Partners is currently seeking a Senior Program Manager Offer Delivery Operations to work for our client who is a global leader in multimedia and creativity software products.

Responsibilities and duties:

End-to-End Program Ownership

Lead delivery for complex partner offers and RTM programs from intake through launch and post-launch monitoring.
Independently manage timelines dependencies risks and stakeholder alignment.
Ensure operational and technical readiness for launches through structured planning and validation.
Act as escalation point for delivery blockers risks and launch issues.

Technical Collaboration & Guidance

Partner closely with AUP and platform teams on delivery design and implementation.
Provide informed guidance on delivery architecture integrations and fulfillment models.
Translate business and partner requirements into clear operational and technical needs.
Identify system dependencies risks and edge cases early in planning.
Support testing strategy validation and issue resolution across systems.

Delivery Model & Workflow Design

Help design scalable workflows and governance models for offer delivery.
Standardize intake readiness and launch processes across programs.
Recommend improvements to tooling automation and delivery methods.
Document runbooks SOPs and delivery patterns for reuse.

Cross-Functional Leadership

Work across Business Development Product Finance Legal Engineering and regional teams.
Influence decisions on delivery approach timelines and feasibility.
Drive alignment across teams to ensure launches stay on track.
Provide structured updates to leadership on program health and risks.

Operational Analytics

Monitor fulfillment health delivery metrics and launch performance.
Build dashboards and reporting to improve visibility and planning.
Use data to identify recurring issues and drive improvements.

Requirements:

Bachelors degree in Business Engineering Computer Science or related field.
7 years in program management delivery operations technical operations or similar roles.
Proven ability to independently lead complex cross-functional programs.
Experience working with engineering or platform teams on system-dependent launches.
Strong technical fluency - able to engage in system and integration discussions.
Excellent stakeholder-management and communication skills.
Strong analytical and problem-solving ability.
Experience with JIRA Confluence Excel/Sheets and reporting tools.

Preferred Qualifications

Experience in SaaS subscriptions or digital fulfillment ecosystems.
Background in partner operations or offer delivery.
Familiarity with APIs integrations or platform-based delivery.
Experience designing operational workflows or scaling delivery programs.
Experience supporting high-visibility launches with executive stakeholders.

For a further discussion or to find out more contact Itishree Mohanty on or apply now.

MW Partners is currently seeking a Senior Program Manager Offer Delivery Operations to work for our client who is a global leader in multimedia and creativity software products. Responsibilities and duties: End-to-End Program Ownership Lead delivery for complex partner offers and RTM programs from ...