Service Desk Operator

Adelaide - Australia

Monthly Salary: Not Disclosed

Posted on: 17 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

Whats the role

As a Service Desk Agent you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You will be working for an organisation that supports development internal career moves and flexible working.

Key Responsibilities:

Addressing technology issues from internal colleagues with enthusiasm and efficiency.
Proactively troubleshooting and resolving technology issues across multiple customer contact channels
Driving the evolution of our service desk through automation knowledge management and artificial intelligence.

Desired Skills:

Problem Solving and Curiosity: Using innovative thinking to tackle technology challenges
Data Analytics: Improve the customer experience or efficiency of the service desk
Coding skills: Simplifying and improving processes through automation
Adaptive Learner: Adapt swiftly to modern technologies and evolving industry landscapes
Technical Aptitude: Highlight your expertise across a broad range of technologies
Career Driven: Join a team that encourages your professional growth and development
Passion for Technology: Having a genuine enthusiasm for the latest in tech trends
AI/ML: Feel comfortable using and excited by integrating into workflows

What do I need

Have valid Australian working rights
Be available to work between Monday and Friday 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis
Work as part of a team delivering service and support with a great customer service focus
Have clear communication skills
Enjoy learning new things
Be initiative-taking with a cheerful outlook towards your work

This is a perm part-time role.

Why join us

Were obsessed with becoming our customers #1 banking partner for life and were looking for people who are passionate about helping us achieve that return were committed to making Westpac the best place to work in the country. Here are just a few of the ways were already doing that:

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Were all about creating a supportive and inclusive community. We welcome everyone no matter your age gender background or abilities. We also provide additional support to welcome our veterans Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process you can find out more information and additional contact details by visiting the People with Disability and/or needing Accessibility Requirements page on our website.

DescriptionWhats the roleAs a Service Desk Agent you will be taking the first steps in your career in technology. You will be responsible for supporting our internal customers with their IT enquiries and using the skills and experience you acquire as a stepping stone for your career development. You...

Description

Whats the role

Key Responsibilities:

Addressing technology issues from internal colleagues with enthusiasm and efficiency.
Proactively troubleshooting and resolving technology issues across multiple customer contact channels
Driving the evolution of our service desk through automation knowledge management and artificial intelligence.

Desired Skills:

Problem Solving and Curiosity: Using innovative thinking to tackle technology challenges
Data Analytics: Improve the customer experience or efficiency of the service desk
Coding skills: Simplifying and improving processes through automation
Adaptive Learner: Adapt swiftly to modern technologies and evolving industry landscapes
Technical Aptitude: Highlight your expertise across a broad range of technologies
Career Driven: Join a team that encourages your professional growth and development
Passion for Technology: Having a genuine enthusiasm for the latest in tech trends
AI/ML: Feel comfortable using and excited by integrating into workflows

What do I need

Have valid Australian working rights
Be available to work between Monday and Friday 7:30AM to 5:30PM-there is the possibility for additional hours on an ad-hoc basis
Work as part of a team delivering service and support with a great customer service focus
Have clear communication skills
Enjoy learning new things
Be initiative-taking with a cheerful outlook towards your work

This is a perm part-time role.

Why join us

Special offers on banking products and discounts from top brands including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance and a variety of leave options including Culture Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to give back to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started simply click on the APPLY or APPLY NOW button

Key Skills

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About Company

Westpac Group

Westpac has a long and proud history as Australia's first and oldest bank. It was established in 1817 as the Bank of New South Wales under a charter of incorporation provided by Governor Lachlan Macquarie. In October 1982 it changed its name to Westpac Banking Corporation following th ... View more

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