Help Desk Specialist

Boston, NH - USA

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Im partnering with a well-established highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.

This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished client-facing environment supporting attorneys and professional staff.

What Youll Be Doing:

Troubleshooting hardware software and application issues through resolution
Supporting Microsoft Office (2013/2016) environments
Managing user accounts and IT assets
Documenting tickets in a service management system
Contributing to knowledgebase articles and user training
Participating in a 24/7 on-call rotation

What Theyre Looking For:

3 years of Help Desk / Desktop Support experience
Strong troubleshooting and customer service skills
Experience in a law firm or professional services environment is highly preferred
Exposure to legal applications (iManage/FileSite a plus)
Someone composed professional and comfortable supporting senior-level users

Why This Role Stands Out:

35-hour work week (MondayFriday 95)
Hybrid schedule (2 days remote)
Excellent benefits including 401(k) match and profit sharing
Stable collegial environment with long-term career potential

This is an ideal role for someone who values professionalism teamwork and being part of a firm where technology truly supports the business.

Interviewing Now! Apply to this post or email Dan Gilliam at email:

#BostonJobs #HelpDesk #DesktopSupport #ITSupport #HybridWork #Hiring

Required Experience:

Im partnering with a well-established highly respected Boston-based professional services firm to hire a Help Desk Specialist for their internal IT team.This is a great opportunity for someone who enjoys being the go-to person for technical support and thrives in a polished client-facing environment...