White Glove OEM Account Manager-2

At ABB we help industries outrun - leaner and cleaner. Here progress is an expectation - for you your team and the world. As a global market leader well give you what you need to make it happen. It wont always be easy growing takes grit. But at ABB youll never run alone. Run what runs the world.

This Position reports to:

In this role youll help run what runs the world by taking on meaningful work that drives real impact.

The work model for the role is: Onsite Mebane North Carolina #Li-Onsite

Travel to other plants required once per month <10%.

Your role and responsibilities:

We are seeking a Customer Service Manager to lead our sales operations team in delivering exceptional customer this role you will manage a team of administrators and specialists overseeing the complete customer journey from initial inquiry through product delivery and after-sales support.

You will lead the execution of high-volume accounts while coordinating with relevant functions across the organization ensuring complete ownership from forecast to product delivery. Understanding the complete operations process and systems at RDCs and feeder factories is essential to meet and exceed customer expectations and increase satisfaction.

Your focus will be on developing and implementing customer service strategies that drive operational excellence optimize processes and exceed customer expectations. Success in this role requires strong leadership deep operational knowledge and the ability to balance quality volume and on-time delivery while continuously improving performance metrics and customer satisfaction.

Key primary responsibilities will be:

• Monitor and control backlog in proactive approach to ensure customers receive accurate and timely information about deliveries to fulfill volumes according to ABB quality standard making sure the utilization of available resources.

• Lead and own communication across the organization of internal/external stakeholders and customer issues resolution process to ensure customers satisfaction.

• Build long-term relationships with customers to collaborate and improve process as needed looking at the success of the account.

• Communicates appropriate information to the internal stakeholders in a timely and effective manner to achieve desired understanding and support.

• Ensures that the accounts consistently operate in alignment with contract and request claims management support as needed in accordance with ABB policies and contractual agreements.

• Lead the continues improvement process coordinating internal/external stakeholders to ensure the optime process for the partnership (guidelines tools and templates).

• Captures analyzes and shares lessons learned throughout the daily activities with the team.

• Coordinate post-sales and customer claims management to ensure the issues are properly addressed by the factories using the quality tools.

Our Team Dynamics

Our teams support each other collaborate and never stop learning. Everyone brings something unique and together we push ideas forward to solve real problems. Being part of our team means your work matters - because the progress we make here creates real impact out there.

Qualifications for the role:

• Bachelors degree in Business Administration or Engineering.

• 8 years of Experience manufacturing project management and planning and operations (ideally all four of these).

• Beginner to moderate proficiency in English.

• Conversational proficiency in Spanish is a plus.

• Prior knowledge of breakers technical experience is a plus.

• Experience using SAP Sequel Excel/PowerPoint and/or PowerBI is a plus.

Whats in it for you

We empower you to take the lead share bold ideas and shape real outcomes. Youll grow through hands-on experience mentorship and learning that fits your goals. Here your work doesnt just matter it moves things forward

ABB is an Equal Employment Opportunity and Affirmative Action employer for protected Veterans and Individuals with Disabilities at ABB.

All qualified applicants will receive consideration for employment without regard to their- sex (gender identity gender expression sexual orientation) marital status citizenship age race and ethnicity inclusive of traits historically associated with race or ethnicity including but not limited to hair texture and protective hairstyles color religious creed national origin pregnancy physical or mental disability genetic information protected Veteran status or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant please visit the following websites: an Equal Employment Opportunity and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABBs career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1- or by sending an email to . Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

excludes ABB E-mobility Athens union Puerto Rico

Go to and click on Candidate/Guest to learn more

Health Life & Disability

• Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.

• Choice between two dental plan options: Core and Core Plus

• Vision benefit

• Company paid life insurance (2X base pay)

• Company paid AD&D (1X base pay)

• Voluntary life and AD&D 100% employee paid up to maximums

• Short Term Disability up to 26 weeks Company paid

• Long Term Disability 60% of pay Company paid. Ability to buy-up to 66 2/3% of pay.

• Supplemental benefits 100% employee paid (Accident insurance hospital indemnity critical illness pet insurance

• Parental Leave up to 6 weeks

• Employee Assistance Program

• Health Advocate support resources for mental/behavioral health general health navigation and virtual health and infertility/adoption

• Employee discount program

Retirement

• 401k Savings Plan with Company Contributions

• Employee Stock Acquisition Plan (ESAP)

Time off

ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions. Salaried exempt positions are provided vacation under a permissive time away policy.

Candidates must already have work authorization that would permit them to work for ABB in the US.

We value people from different backgrounds. Could this be your story Apply today or visit to read more about us and learn about the impact of our solutions across the globe.