Administration Team Leader

Administrative Team Leader

Who are we

Newmedica are one of the leading providers of NHS ophthalmology services in England providing outpatients appointments diagnostic testing and eye surgery.

We aim to change lives through better sight and eye health. We care for thousands of NHS and private patients a year in our specialist eye clinics across the country. We have significant growth plans over the next few years as we look to establish a national footprint and open many new sites across the UK.

We are thrilled to say that following an independently conducted survey of Newmedica colleagues to tell us what its like to work here we have been certified as a Great Place to Work for the second-year running.

The feedback has directly contributed to Newmedica being listed among the UKs top 50 Best Workplaces for 2025.

Role overview

We are looking for a new Administrative Team Leader to join our Gloucester team. This will be 40 hours over 5 days per week may include some weekends on a rota basis.

Reporting to the Business and Administration Manager the Admin Team Leader is responsible for overseeing the daily operations of the clinics administrative team to ensure a smooth efficient and patientfocused service. This role provides leadership support and coordination for reception and administrative functions helping to maintain high standards of customer care data accuracy and operational efficiency. Working closely with clinical staff the Admin Team Leader ensures that appointment scheduling patient enquiries records management and workflow processes run effectively. They drive continuous improvement support compliance with healthcare regulations and foster a positive collaborative working environment for the admin team.

What skills and experience do I need for the role

• Strong leadership and team management skills

• Excellent communication and interpersonal abilities
• Problem-solving and conflict-resolution skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organisational and time-management capabilities
• Empathy and customer-service outlook especially in healthcare settings
• Good understanding of confidentiality compliance and data protection
• Excellent computer skills. Comfortable with Microsoft Office products and data base

What are we offering you

• A salary of up to 32000 depending on experience
• 25 days annual leave plus bank holidays
• A company pension scheme
• Access to a range of benefits including free eye tests discounted or free glasses a free 24/7 well-being/counselling/advice service private dental care health care scheme death in service cover of 3 x salary and an opportunity to sign up to a tax-free cycle to work scheme.
• An environment where youre learning and development is supported through a range of various learning tools and courses.

Would you like to know more

If you would like an informal chat to apply for the position or to request a job description please contact our local HR Team at

Our employment offers are subject to receipt of satisfactory pre-employment checks. Applicants must have the right to work in the UK and a Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.

At Newmedica we actively promote diversity and equal opportunities and we are committed to this in both the running of our services and how we recruit our staff. We actively encourage applications from everyone with the essential requirements of the job regardless of any protected characteristics.

Newmedica is fully committed to safeguarding the welfare of all people irrespective of gender age disability sexual orientation race language religion ethnic or social origin.

Required Experience:

Senior IC