Director of Front of House
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
EOE/AA/Disabled/Veterans
Waldorf Astoria London - Admiralty Arch is seeking a Director of Front of House to join the pre-opening team for this highly anticipated new luxury hotel opening later this year.
This is a unique opportunity for an experienced luxury hospitality leader to join the founding team and help shape the guest experience at this landmark hotel.
Located at the end of The Mall opposite Buckingham Palace Waldorf Astoria London Admiralty Arch will feature 100 elegant rooms and suites and 17500 sqft of private residences. The hotel will open with two signature restaurants - Coreus by Clare Smyth and Café Boulud by Daniel Boulud - bringing together two of the worlds most celebrated Michelin-starred chefs. Guests will also enjoy a world-class spa state-of-the-art fitness facilities and a collection of grand event spaces including a ballroom for up to 320 guests.
Waldorf Astoria Hotels & Resorts is Hiltons flagship luxury brand known for its timeless elegance iconic properties and sincerely elevated service that delivers bespoke onceinalifetime experiences in the worlds most soughtafter destinations.
WELCOME TO A WORLD OF OPPORTUNITIES AT THE UKs #1 GREAT PLACE TO WORK 2025
Proudly voted by our Team Members
A World of Rewards
A World of Rewards
- Complimentary nourishing meals provided while on duty
- Exceptional development programmes designed to support and accelerate your growth at every stage
- Opportunities to make a meaningful impact through our industryleading Corporate Responsibility initiatives
- Team Member Travel Programme offering exclusive discounted stays and 50% off food & beverage
- High street savings through Perks at Work
- 28 days holiday including bank holidays rising to 33 days with length of service
What will I be doing
We are looking for hospitality professionals who are passionate about delivering an exceptional five star guest experience consistently upholding the world class service standards recognised by Forbes.
As a Director of Front of House you are responsible for overseeing all Front of House operations to deliver an excellent Guest and Member experience. A Director of Front of House will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically you will be responsible for performing the following tasks to the highest standards:
Oversee Front of House operations including but not limited to Concierge Reception and Guest Relations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives work schedules budgets and policies and procedures
Monitor the appearance standards and performance of the Front of House team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Ensure communication meetings are conducted and post-meeting minutes generated
Recruit manage train and develop the Front of House team
Contribute to succession planning within the hotel and company
Ensure team members comply with hotel security fire regulations and all health and safety legislation
Proficient in property management systems
Assist other departments wherever necessary
Ensure the department adhere to Hilton policies and procedures
Ensure competence of HHonors loyalty programme and ensure compliance
What are we looking for
A Director of Front of House serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role you should maintain the attitude behaviours skills and values that follow:
Rooms Management/Front Office Management experience in the hotel/leisure/retail sector in a similar capacity
Strong leadership skills to manage and motivate the team
Excellent organisational and planning skills
Excellent communication skills
Good financial awareness
Accountable and resilient
Ability to work under pressure
Flexibility to respond to a range of different work situations
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Degree in related field
Familiar with Property Management Systems
Required Experience:
Director
Key Skills
About Company
Stay at Avatar Hotel Santa Clara, Tapestry Collection by Hilton and uncover the unexpected at our one-of-a-kind hotel. As part of Hilton's Tapestry Collection, we are perfect for guests seeking an uncommon experience and peace of mind.
