Senior Advances Services Engineer – DBA Oracle

Job Description:

We are seeking a highly skilled Database Administrator (DBA) to join our CSS this role you will provide expert support for customer service requests focusing on troubleshooting advisory services and root cause analysis (RCA) for complex database environments.

Requirements:

• Bachelors degree (or higher) in Computer Science Engineering or a related field or equivalent professional experience.
• Extensive experience as a DBA with a strong background in Oracle database products and tools.
• Proven problem-solving skills with the ability to handle complex and critical issues independently.
• Excellent communication skills and customer-oriented mindset.
• Ability to work autonomously with minimal supervision including outside standard business hours.

As a Senior Advanced Services Engineer you will play a critical role in delivering high-quality technical services to Oracles clients. You will leverage your deep technical expertise to support design and implement complex solutions ensuring customer success and satisfaction.

Qualifications:

• Education: Bachelors or masters degree in computer science Engineering or a related field. Advanced degrees (e.g. MBA Ph.D.) are a plus.
• Experience: Relevant experience in IT with a significant portion in advanced technical roles involving complex implementations and support.
• Technical Skills: Oracle RDBMS versions 12c and 19c SQL Tuning DB Tuning Oracle Real Application Cluster Oracle Exadata Cloud Control 13c RMAN Oracle cloud Infrastructure
  

Certifications:

• Oracle Certified Professional
• Oracle OCI Foundations Associate-

Skills:

• Problem-Solving: Strong analytical skills with the ability to solve complex technical issues. Ability to understand complex customer ecosystems and translate needs into solutions.
• Communication: Excellent verbal and written communication skills with the ability to present complex technical concepts to non-technical stakeholders.
• Customer Focus: Strong customer service orientation with a commitment to customer success and satisfaction.
• Languages: Fluency in English and Portuguese.

Key Responsibilities:

• Customer Solutions: Develop a deep understanding of customer requirements and design innovative solutions to meet their business needs.
• Implementation and Support: Oversee the implementation of complex systems and provide ongoing support to ensure optimal performance and customer satisfaction.
• Problem Resolution: Address and resolve critical issues that may arise during implementation or post-implementation phases.
• Consulting and Advisory: Act as a trusted advisor to clients offering strategic and technical advice to enhance their use of Oracle products and services.
• Knowledge Sharing: Mentor and train junior engineers sharing best practices and technical knowledge.
• Continuous Improvement: Stay updated with the latest industry trends technologies and best practices to continuously improve service delivery.

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