Salesforce Loyalty Product Manager
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Job Location:
Dallas County, TX - USA
Monthly Salary:
$ 70 - 80
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
About Us
Concord isnt your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences optimize operations and revolutionize their product offerings through seamless integration optimization and activation of technology and data.
We are purpose-built merging the industrys top specialty companies to amplify our Innovation Capabilities in analytics & AI data management & engineering UX and digital experience and technical platform integration automation & security engineering.
About the Role
The Loyalty Product Manager will lead the strategy design and execution of nextgeneration loyalty experiences serving as the primary owner of loyalty program transformation this role you will define the product vision for loyalty capabilities translate business objectives into actionable product roadmaps and ensure the successful delivery of customercentric loyalty solutions. You will work closely with business stakeholders technical teams and executive leaders to shape a loyalty ecosystem that drives measurable improvements in customer engagement retention and lifetime value.
The ideal candidate combines product management expertise with deep knowledge of loyalty program strategy strong analytical skills and handson familiarity with the Salesforce ecosystem. You will be expected to articulate a clear product vision develop compelling value narratives for investment and influence senior stakeholders to drive loyalty innovation at scale.
Concord isnt your typical consulting firm; we are an execution company with a passion for making things happen. Our mission is to help clients enhance customer experiences optimize operations and revolutionize their product offerings through seamless integration optimization and activation of technology and data.
We are purpose-built merging the industrys top specialty companies to amplify our Innovation Capabilities in analytics & AI data management & engineering UX and digital experience and technical platform integration automation & security engineering.
About the Role
The Loyalty Product Manager will lead the strategy design and execution of nextgeneration loyalty experiences serving as the primary owner of loyalty program transformation this role you will define the product vision for loyalty capabilities translate business objectives into actionable product roadmaps and ensure the successful delivery of customercentric loyalty solutions. You will work closely with business stakeholders technical teams and executive leaders to shape a loyalty ecosystem that drives measurable improvements in customer engagement retention and lifetime value.
The ideal candidate combines product management expertise with deep knowledge of loyalty program strategy strong analytical skills and handson familiarity with the Salesforce ecosystem. You will be expected to articulate a clear product vision develop compelling value narratives for investment and influence senior stakeholders to drive loyalty innovation at scale.
Key Responsibilities
- Own the product strategy and roadmap for loyalty transformation initiatives ensuring alignment to customer experience and business goals.
- Lead loyalty program redesign and replatforming defining functional requirements user stories and futurestate program architecture.
- Develop and maintain ROI models business cases and value realization frameworks for loyalty program enhancements.
- Translate business needs into product capabilities leveraging Salesforce Loyalty best practices (tiers rules promotions point economies).
- Partner with engineering UX data and business stakeholders to ensure successful delivery of loyalty features and integrations across the Salesforce ecosystem (Service Cloud Marketing Cloud Commerce Cloud).
- Evaluate loyalty platforms and emerging technologies to influence future product direction.
- Conduct industry and customer research to inform product decisions personalization opportunities and omnichannel loyalty strategies.
- Measure and optimize product performance using metrics such as CLV purchase frequency and engagement KPIs.
Required Experience
- Handson experience with Salesforce Loyalty Management including design implementation configuration or solution architecture.
- Strong understanding of the Salesforce ecosystem including Service Cloud Marketing Cloud and Commerce Cloud and how loyalty capabilities integrate across the broader CRM/CX journey.
- Proven experience designing implementing or optimizing loyalty programs within retail or ecommerce environments.
- Deep understanding of omnichannel loyalty strategy including online instore integration mobile app engagement and personalized loyalty experiences.
- Strong analytical ability to perform Loyalty ROI analysis including customer lifetime value modeling purchase frequency engagement metrics and program cost modeling.
- Experience building business cases for loyalty redesign or replatforming with an ability to articulate strategic and financial benefits to senior stakeholders.
What We Offer (W-2 Employment)
- Health Dental and Vision Insurance: Comprehensive coverage to support your overall well-being.
- Employer Contributions to Health Savings Accounts (HSA): For employees enrolled in High Deductible Health Plans Concord contributes toward your HSA.
- Flexible Spending Accounts (FSA): Options for healthcare and dependent care expenses plus a Lifestyle Spending Account (LSA) for wellness and personal development.
- Disability Insurance: Short-term (up to 12 weeks) and long-term coverage fully paid by the employer.
- Life and AD&D Insurance: Employer-provided coverage with options for additional voluntary coverage.
- Employee Assistance Program (EAP): Support for legal financial and personal challenges.
- 401(k) Retirement Savings: 1% employer match.
- Career Growth Opportunities: Pathways for advancement and skill development.
- Team Engagement Activities: Regular team-building events and company-sponsored activities to foster collaboration and connection.
Additional Information
- Duration: 6-month contract with the possibility of extensionsdepending on business needs and performance.
- Work location: Hybrid at Frisco TX. 2 days onsite.
- Type of employment:C2C or W2 hourly.
- Rate: $70- $80/hr.
- Requirements: Must be legally authorized to work in the United States without company sponsorship now or in the future.
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Concord is an execution partner helping organizations drive digital transformation modernization and scalable technology solutions. We deliver results that solve real business challenges. We operate globally and are growing fast shaping the future of technology. Join a team trusted by top companies to drive strategic growth and operational excellence!
Required Experience:
Senior IC
Key Skills
- Time Management
- Data Analytics
- Analytical
- Agile
- Requirement Gathering
- Strategic thinking
- Visio
- Communication
- Problem Solving
- Market Research
- UML
- Cross Functional Teams
About Company
Concord is a technology consultancy blending style with substance to create flawless customer experiences backed by powerful analytics and underwritten by strong data foundations. With the refinement of an agency, the grit of a startup, and the experience of an institution, we create ... View more
