Applications Support Manager 500525
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Job Location:
Toledo, OH - USA
Monthly Salary:
Not Disclosed
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Title: Applications Support Manager
Department Org: EPIC - Implementation Cost - 114100
Employee Classification: J1 - Salaried Full Time HSC
Bargaining Unit:Professional Staff Association
Primary Location: HSC H
Shift:1
Start Time:8:00 am End Time:4:30 pm
Posted Salary:
Float: False
Rotate: False
On Call: False
Travel: False
Weekend/Holiday: False
Job Description:
The responsibility of this position is to provide support and ensure optimal performance of all ambulatory applications engage/actively participate in ambulatory applications design implementation support troubleshooting management and maintenance. This is an active working manager position in addition to being responsible for managing and mentoring ambulatory applications support analyst staff. This position will work with vendors to ensure the interests and expectations of the University on ambulatory healthcare are met. The manager works directly with outpatient customers (physicians nurses medical staff faculty and medical students) IT teams UT technology providers and vendors to support and implement ambulatory solutions. This position is also responsible for ambulatory project development and management and the technical integration of ambulatory applications as needed. The position reports to the Director Healthcare IT and represents the IT department with other hospital departments and vendors. Other responsibilities are stated below.
All employees must adhere to the following at all times:
Employee is expected to adhere to UTMC Service Values
Adheres to hospital policies and procedures as well as addresses patient safety performance improvement and quality of care issues.
Knowledgeable about patient safety and quality of care issues. Able to recognize safety issues in the department and handles incidents per institutional and/or departmental policies and procedures.
Employee attends and follows all department specific safety education and training in an effort to create a safe work environment.
Minimum Qualifications:
Education/experience/licensing:
Bachelors degree
Five to seven (5 7) years experiences in healthcare IT environment
Three to five (3-5) years prior experience in project management system development and personnel management
Maintain a detailed understanding and working knowledge of ambulatory applications.
Communication and other skills:
Good communication interpersonal and organization skills.
Demonstrates a proactive approach to customer service.
Demonstrated ability to be self-directed with excellent organizational analytical writing and interpersonal skills.
Preferred Qualifications:
Conditions of Employment:
To promote the highest levels of health and well-being the University of Toledo campuses are tobacco-free. Pre-employment health screening requirements for the University of Toledo Health Science Campus Medical Center will include drug and other required health screenings for the position.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity employer. The University of Toledo does not discriminate in employment educational programs or activities on the basis of race color religion sex age ancestry national origin sexual orientation gender identity and expression military or veteran status disability familial status or political affiliation.
The University is dedicated to attracting and retaining the best and brightest talent and fostering a culture of respect.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application or for testing or interviewing please contact HR Compliance ator between the hours of 8:30 a.m. and 5 p.m. orapply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the UToledo Main Campus.
Required Experience:
Manager
Key Skills
- Computer Hardware
- Inventory Control
- Developmental Disabilities Experience
- Management Experience
- Mobile Devices
- Remote Access Software
- Team Management
- Operating Systems
- Supervising Experience
- Technical Support
- Phone Etiquette
- Application Support
