Field Service Technician Rapid Response Req ID 6366

Zanesville, OH - USA

Monthly Salary: Not Disclosed

Posted on: 16 hours ago

Vacancies: 1 Vacancy

Job Summary

Description

At Ohio CAT were more than just a Caterpillar dealership were a team of problem-solvers hands-on experts and trusted partners to our customers. We dont just sell and rent heavy equipment we keep it running strong.

JOB SUMMARY:

As a Field Service Technician Rapid Response provider. Youll be at the heart of providing immediate on-site support for urgent equipment issues to minimize customer downtime. Youll use your skills and experience to deliver top-tier service that keeps our customers moving. You will work in the field from a service pickup truck servicing and performing:

Immediate on-site support for equipment breakdowns or urgent service needs to reduce downtime.
Focus on fast diagnostics and temporary repairs that allow machines to keep operating until full repairs can be scheduled.
Electronic and hydraulic system checks.
Quick faultcode analysis using Product Link Service Link Cat ET CAT Inspect CAT Interact and related tools.
ECM flash updates and configuration adjustments.
Installation and setup of Product Link or other telematics hardware
Provide immediate status updates and recommendations.
Performing Safety Service Letters when applicable
Escalate major repairs to the shop or full field service teams when necessary
Adhere to all safety procedures guidelines and best practices

COMPETENCIES:

Proficient reading and writing skills
Strong mechanical and electrical aptitude
Experienced in computer literacy
In-depth knowledge of Caterpillar equipment applications operations and functions
Skilled in using Caterpillar diagnostic tools (Electronic Technician Service Information System)
Expertise in diagnostic testing adjustment and troubleshooting procedures
Welding experience is a plus

JOB QUALIFICATIONS:

High School Diploma or GED is required along with completion of a technical school program (minimum 2 years) focused on diesel or power equipment systems plus at least 3 years of relevant industry experience.
Minimum of 5 years of hands-on mechanical repair experience with diesel earthmoving or industrial equipment
Must have a valid drivers license

BENEFITS:

Employer-sponsored pension plan
Competitive pay rate including Field-service differential and a company service truck
First-year vacation and personal time which builds based on the length of service
Two different Health Insurance options including a Health Savings Account (HSA) option
Flexible Spending Account (FSA)
Dental and Vision Insurance
Credit Union Access
Life Insurance Short-Term Disability and Long-Term Disability
Scholarship opportunities for employees spouses and children through the Ohio Machinery Education and Opportunity Foundation
Company SuccessShare bonuses
Company provided and laundered uniforms
Continued technical and professional training

Keyword: technician mechanic diesel heavy equipment construction equipment

EEO Veterans & Disabled Employer and VEVRAA/503 Federal Contractor.

Required Experience:

DescriptionAt Ohio CAT were more than just a Caterpillar dealership were a team of problem-solvers hands-on experts and trusted partners to our customers. We dont just sell and rent heavy equipment we keep it running strong.JOB SUMMARY:As a Field Service Technician Rapid Response provider. Youll b...