We are seeking a motivated and detail-oriented Customer Account Representative to join our Lawrence MA this role you will serve as a key liaison between our company and our clients ensuring seamless communication exceptional service delivery and long-term relationship development.
The ideal candidate will be client-focused organized and driven to maintain high standards of service while supporting account growth and retention.
Responsibilities
Serve as the primary point of contact for assigned client accounts
Maintain and strengthen long-term client relationships
Coordinate with internal teams to ensure timely and accurate project execution
Monitor account performance and identify opportunities for growth
Address client inquiries and resolve concerns professionally and efficiently
Prepare account reports and provide updates to management
Support onboarding of new clients and ensure a smooth transition process
Qualifications :
Strong communication and interpersonal skills
Excellent organizational and time-management abilities
Problem-solving mindset with attention to detail
Ability to manage multiple accounts simultaneously
Professional demeanor and client-first approach
Proficiency in basic office and CRM systems
Adaptability in a fast-paced business environment
Additional Information :
Competitive salary ($53000 $58000 annually)
Clear career advancement pathways
Ongoing professional development and training programs
Collaborative and growth-oriented work environment
Comprehensive skill-building opportunities
Stable full-time employment
Remote Work :
No
Employment Type :
Full-time
About UsSonar Spark is an innovative and rapidly growing company focused on providing exceptional services and solutions to clients across various industries. We pride ourselves on our commitment to excellence, fostering a collaborative environment where creativity and professionalism ... View more