Foundation Team Claims Consultant

We are hiring for multiple permanent full-time positions. You will need to be available to start on Monday 13th April 2026.

The role of a Claims Consultant is a challenging and rewarding role within the Life Insurance Industry.  It requires you to assess and adjudicate on claims made by individuals under their policies who are at their most vulnerable (sick or injured) efficiently fairly and honestly. As a part of the role you will at times interact with a variety of customers doctors accountants lawyers rehabilitation experts with a goal to make decisions.

In this role you will:

• Independently manage a portfolio of life insurance claims end-to-end
• Assess analyse calculate and finalise claims payments
• Active engagement of external and internal specialists 
• Provide exceptional customer service and compliance 
• Participate in case conferences peer case discussions and instructing third party service providers

Under your employment at TAL we offer a full and comprehensive training program called Foundation where we teach you how to assess claims from the start. You will form part of this team and in your first 4 months of participation in the program you will receive in depth training and support to achieve your first claims delegation within that period.

If you are customer focused analytical curious organised logical reliable flexible and want a role that will grow into a professional career we want to hear from you!

Qualifications :

Were looking for talented individuals with transferable skills and knowledge who want to join in our mission of being by your side for life to positively impact Australians. There are no specific requirements or qualifications we find the most successful applicants come from a diverse background with a willingness to learn and pursue a new career in Insurance. Here are some examples:

• Teaching Nursing and allied health physiotherapy chiropracting remedial massage or sports injury
• Counselling or psychology
• Accounting legal finance and tax professionals
• Customer service/administration Leadership Project management Product and Underwriting
• A background in Work Cover CTP health or other professions which are we have not noted

Please note tertiary qualifications will be highly regarded but not essential. We will consider all work backgrounds.

Additional Information :

TAL is one of Australias leading life insurers committed to inclusion and supporting the career growth of our diverse workforce. Were proud to be: 

• An Inclusive Employer Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index 
• Diversity Champions Member of Diversity Council Australia Australian Disability Network Pride in Diversity and Champions of Change 
• Reconciliation Advocates Read our Innovate Reconciliation Action Plan.
• We welcome applications from people with diverse experiences perspectives and backgrounds including Aboriginal and Torres Strait Islander people caregivers individuals living with disabilities people from culturally diverse backgrounds and the LGBTIQ community. 
• Need adjustments during the recruitment process Let our team know by getting in touch with us here to support you.

Yourealwaysaccountable for your actions. You never give up. You strive to find the best outcomes for customers and valueworking together to find the best solutions for problems. 

As part of the recruitment process there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History Bankruptcy Entitlement to Work Regulatory and Reference Checks. 

#LI-Hybrid 

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyones responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.

Remote Work :

No

Employment Type :

Full-time