Presales Engineer Recording Solutions

A NiCE Solution Engineer will play a pivotal role in leading the functional and technical sales process with a focus on NiCEs Recording and Quality Management solutions. Through discovery requirements gathering validation and demonstration the Solution Engineer will connect customer needs to tailored solutions. They will be a trusted advisor capable of articulating the value of NiCEs Workforce Augmentation solutions to both business and technical stakeholders.

Qualifications :

• Deliver compelling demonstrations that align NiCEs Recording and Quality Management solutions with the customers unique business challenges.
• Identify and address all functional and technical challenges of assigned accounts.
• Interpret customer requirements with precision and utilize strategic questioning to exceed expectations.
• Educate and influence clients on how NiCEs solutions deliver superior value ease of use and measurable benefits.
• Take the lead in all technical elements of the sales cycle.
• Assist in the creation and execution of successful proof of concepts (POC) to demonstrate solution effectiveness.
• Collaborate closely with account executives and overlay teams actively contributing to a team-based sales strategy.
• Lead sales enablement sessions to educate internal teams partners and customers on Recording QM Compliance and AI innovations.
• Act as a subjectmatter expert (SME) on Recording and QM within larger crossportfolio opportunities including WEM CCaaS and CX transformations.
• Demonstrate expertise in integrating NiCE solutions with different types of Automatic Call Distributors (ACDs) and Private Branch Exchanges (PBXs).
• Respond to RFIs/RFPs addressing both functional and technical components with expertise.
• Demonstrate strong understanding of AI and Generative AI concepts including LLMs NLU/NLP speech analytics summarization engines and AIdriven automation.
• Articulate how NiCEs AI frameworks (e.g. Enlighten AI GenAIpowered QM AI scoring forecasting intelligence) solve customer challenges.

Additional Information :

• 5 years of experience supporting multiple software products and services in complex account environments.
• 3 years of experience in supporting Recording and/or Quality Management solutions within enterprise accounts.
• Excellent skills in delivering presentations and customized demonstrations.
• Proven track record of driving strategic deal wins.
• Ability to manage multiple intricate sales opportunities at once.
• Strong communication skills to connect with C-level executives and frontline employees alike.
• Familiarity with different types of ACDs PBXs and their integration requirements.
• Solid understanding of network protocols compliance standards and cloud security practices.
• Foundational understanding of AI and Generative AI concepts including LLMs supervised/unsupervised modeling and speech/text analytics.
• Experience or knowledge of Workforce Engagement Management (WEM) CCaaS and Customer Experience (CX) solutions.
• Familiarity with a full suite of SaaS product offerings.
• Certifications or hands-on knowledge of cloud platforms like AWS Azure and Google Cloud.
• Experience working with AIenabled products or customer intelligence platforms

Remote Work :

No

Employment Type :

Full-time