IT Technical Support Officer (Service Desk)

At IGO we are bold passionate fearless and fun a smarter kinder and more innovative team. We come from a range of places backgrounds and experiences and we are excited about what we can achieve together. When you join us we will invest in your career to ensure you achieve your goals now and into the future. This is the IGO difference.

Location: South Perth Corporate Office

Roster: 12-month Fixed Term Contract Full Time Mon Fri (flexibility available)

Start date: Early March (immediate start preferred)

Reports to: Manager IT Projects Portfolio & Service Delivery

Why Join Us

At IGO we believe in creating a workplace where everyone can thrive. Were proud to offer:

• Flexible work arrangements
• A culture built on trust camaraderie and support

Your Opportunity

We are inviting applications for an experienced Service Desk / Desktop Support Officer to join us in the role of IT Technical Support Officer. In this role youll provide timely customerfocused Level 1 and 2 technical support to ensure the smooth operation of our systems applications and enduser devices across our business. We are ideally seeking applications from people with immediate availability to commence.

Why This Role Matters

As the first point of contact for technical support youll play a critical role in ensuring our people stay connected productive and empowered through reliable technology and exceptional service.

What Youll Do

• Provide Level 1 & 2 support for hardware software and applications;
• Diagnose resolve and record incidents and requests in the ITSM system;
• Escalate complex issues to senior staff or vendors;
• Support onboarding/offboarding including access and equipment setup;
• Maintain documentation asset records and support procedures;
• Deliver quality customer service to all users;
• Contribute to service improvements and IT service maturity; and
• Meet Service Level Agreements and project task requirements.

What Youll Bring

You will be customerfocused approachable and eager to support users across the business. Our ideal candidate will bring most of the following:

• Past experience in an IT Support / Service Desk role supporting Windows / Mac OS and Microsoft 365 suite;
• Relevant IT qualifications / certifications e.g. Microsoft CompTIA ITIL 4 Foundation (desirable);
• Solid understanding of ITIL 4 fundamentals (incident request & problem management);
• Experience with Active Directory and IT asset management tools;
• Exposure to enterprise or hybrid IT environments (essential);
• Excellent communication and customer service skills;
• Strong troubleshooting skills across devices applications and peripherals;
• Experience with ITSM tools and endpoint management platforms; and
• Recent National Police Clearance (within 2 months).

Apply Today

Shortlisting will commence immediately so apply today with an updated resume. IGO reserves the right to close advertising prior to any advertised closing dates.

We value every applicant and commit to responding to all applications.

Our Commitment to Diversity and Inclusion

We are focused on fostering inclusivity and improving a diverse representation of people across the business including gender cultural identity ethnicity age education experience physical and mental ability thought and/or sexuality. We encourage applications from all members of these groups particularly Aboriginal and Torres Strait Islander people.

IGO are proud to be a Work180 endorsed employer which signifies our commitment to supporting womens careers. You can find out more about our benefits and policies by visiting our Work180 page here - IGO WORK180 Endorsed Employer.

We welcome applications from all qualified candidates regardless of gender age disability or cultural background. If you require adjustments to the recruitment process or the workplace to accommodate your needs please

About Us

IGO is an ASX listed mining and exploration company focused on creating a better planet for future generations by discovering developing and delivering products critical to clean energy.

As a purpose-led organisation with strong embedded values and a culture of caring for our people and our stakeholders we believe we are Making a Difference by safely sustainably and ethically delivering the products our customers need to advance the global transition to decarbonisation.

Supporting our Communities

We work in partnership with our host communities and Traditional Owners to achieve long-term social environmental and economic outcomes. We are also proud of our Corporate Giving Program which provides direct funding and in-kind support for a range of programs aligned with our values and purpose.

Our Culture

Our culture provides an environment where our people feel a strong sense of pride in the difference that they can make to future generations. We are bold passionate fearless and fun a smarter kinder and more innovative team. When you join us we will invest in your career and your development to ensure you achieve your goals now and into the future. Find out more about life at IGO by connecting directly with our people who are available to answer any questions you may have: Experience:

Unclear Seniority