Café Manager 35h Permanent Contract mfx

As Café Manager youll be at the heart of creating an exceptional guest experience while overseeing the smooth day-to-day operations of our Nordic-inspired café seamlessly integrated within the store.

Youll lead by examplesetting high standards for quality service and hospitality while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction youll foster a warm personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development operational excellence and business performance ensuring your team is well-trained motivated and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment training and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations including stock management ordering routines and adherence to the café concept
• Champion our brand values and culture ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café aligning with company-wide environmental goals

Qualifications :

• Some supervisory / management experience in a café restaurant or other food & beverage environment
• Local: Food and Beveridge / health & safety qualification
• Customer-focused mindset A genuine passion for food and drink and a desire to share that enthusiasm with customers and team members alike.
• Adaptable and flexible able to respond quickly to customer feedback/requirements menu changes and stock fluctuations.
• Strong organisational skills with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent Communication: Clear confident and empathetic in both customer and team interactions able to provide clear direction and constructive feedback when needed.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Comfortable working varied hours including evenings weekends and holidays.
• Fluency in English and Dutch. 

Additional Information :

• This is a full-time position with a permanent contract (with 6 months of trial period) of 35 hours a week.
• Apply by sending in your CV in English as soon as possible but no later than the 08.03.2026.

Benefits:

Were committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team youll enjoy a 25% staff discount across all H&M Group brandsavailable both in-store and online. Additionally every employee is included in our H&M Incentive Program (HIP) designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 

In addition to this BELGIUM-based colleagues also receive:  

• A personal discount of 25% on all H&M Group brands
• A clothing allowance
• 13th month bonus  
• Holiday pays
• HIP (retirement bonus) program.
• The possibility of taking meal vouchers 
• 70% of public transport is covered
• Benefits at work
• Training

Remote Work :

No

Employment Type :

Full-time