Surgical Support Representative

Key Responsibilities:

Clinical & Technical Support (80%):

• Provide real-time in-surgery technical guidance and troubleshooting for the companys surgical devices instruments and technologies.
• Ensure proper device set-up operation and adherence to IFU (Instructions for Use) within the sterile field or from a consultative position.
• Educate and train surgical staff (surgeons nurses scrub techs) on the features benefits and application of products.
• Anticipate surgical needs and manage inventory if required devices/ accessories for scheduled cases.
• Document case observations product usage and customer feedback

Logistics & Case Management (20%):

• Coordinate closely with Sale Representatives and hospital staff to schedule and confirm support for surgical procedures.
• Manage the logistics of product kits ensuring timely delivery availability and post-case billing and top-up.
• Assist with tracking and management of hospital-owned inventory and consigned sets.
• Facilitate the timely resolution of any product-related issues including coordination replacements or repairs.

Qualifications& Requirements:

Education & Experience:

• Associate or Bachelors degree in a life science nursing biomedical engineering or related field preferred.
• 2+ years of experience in a clinical support role within the medical device industry (e.g: surgical tech clinical specialist field service engineer) or recent experience as a certified surgical technologist (CST) or Nurse.
• Proven experience in an operating room environment is ESSENTIAL
• Experience with Obstetrics & Gynecology is a STRONG PLUS.

Skills & Competencies:

• Exceptional interpersonal communication and customer service skills
• Ability to think critically solve problems under pressure and maintain composure in a fast-paced or setting.
• Strong organizational and logistical planning abilities.
• Self-motivated proactive and able to work independently with minimal supervision.

Physical & Travel Requirements:

• Willingness to work a flexible schedule including early mornings evenings and occasional weekends based on surgical caseload.

This is a 1 year contractor role.

Job Application Privacy Consent

By submitting your application and resume for this position you acknowledge and agree to the following:

1. Collection of Personal Data:You understand that Hologic will collect and process personal data you provide in your application including but not limited to your name contact details (email phone number address) employment history educational background skills and any other information contained within your resume or cover letter.
2. Purpose of Collection and Processing:Your personal data is collected and processed solely for the purpose of evaluating your suitability for the position you have applied for and for potential future employment opportunities within Hologic. This includes but is not limited to assessing your qualifications contacting you regarding your application conducting background checks (with your further consent if required) and verifying your information.
3. Data Retention:Your personal data will be retained for a period of1 year from the date of your application. After this period your data will be securely disposed of unless you provide further consent for us to retain it for a longer duration for future job opportunities.
4. Data Sharing (if applicable):Your personal data will be treated with strict confidentiality. It may be shared internally within Hologic with individuals involved in the recruitment process (e.g. hiring managers HR personnel). We will not share your personal data with third parties unless required by law or with your explicit consent (e.g. for background checks conducted by a third-party vendor in which case separate consent will be sought).
5. Your Rights:To exercise you rights under applicable data privacy laws or if you have any questions or concerns about our data privacy practices please contact