Community Relations Manager-Deerfield Station-Deerfield Beach, FL

At Cortland we operate with a forward-thinking approach that challenges conventional norms and actively seeks insights beyond traditional industry boundaries. As a recognized leader in the multifamily sector our focus on performance innovation and disciplined execution continues to drive strong growth and market leadership. We are committed to building a best-in-class organization by empowering top talent with the resources autonomy and support needed to deliver results and advance their careers in a high-performance environment.

As the Community Relations Manager you serve as both the welcoming face of the community and a critical operational partner. This role blends exceptional resident engagement with strong business supportdelivering a premium living experience while ensuring seamless operations in collaboration with Community Management.

Operational support:

Assist the Community Manager/Senior Community Manager in leading the onsite team ensuring daily operations comply with company standards and regulatory requirements including safety protocols OSHA regulations and Fair Housing guidelines.
Conduct regular community inspections including vacant units make-ready apartments and model homes as well as move-in and move-out walkthroughs.
Monitor the property for policy violations maintenance needs and overall curb appeal addressing issues promptly to maintain brand standards.
Manage and nurture vendor relationships to ensure quality service and timely project completion.
Partner with onsite teams and the Center of Excellence to drive occupancy and revenue by meeting and exceeding leasing goals conversion rates and key performance indicators (KPIs).

Sales & Revenue Generation:
Drive occupancy and revenue by achieving and exceeding leasing goals conversion targets and KPIs.
Actively manage your sales pipelinefollow up promptly nurture potential residents and close leases with confidence.
Use consultative selling techniques to uncover needs present solutions and create value that resonates with each potential resident.
Keep CRM records accurate and up to date for all potential resident interactions.
Monitor and report on lead activity conversion metrics and pipeline health.
Stay organized and disciplined to ensure timely follow-up and consistent engagement.

Community Advocacy & Resident Experience:
Guide potential residents through the leasing process with confidence and care making it simple stress-free and enjoyable journey that reinforces our brand promise of better living.
Deliver a concierge-level experience by anticipating needs offering personalized solutions and creating memorable interactions.
Build lasting relationships that inspire loyalty and referrals through exceptional service.
Represent the community as an ambassador showcasing not just homes but a lifestyle of comfort convenience and premium living.
Handle objections gracefully turning challenges into opportunities.
Establish manage and maintain marketing programs and social media presence to attract and retain residents.
Plan and execute resident events and engagement programs that strengthen community ties.

Professionalism & Brand Alignment:
Maintain integrity accountability and reliability in all aspects of performance.
Maintain a polished approachable presence that reflects our premium brand standards in every interaction.

Experience & Education:
2 years of measurable sales success in high-velocity short-cycle sales environments such as multifamily luxury retail hospitality timeshare premium automotive or premium lifestyle services
High school diploma or equivalent required; bachelors degree or equivalent preferred

Performance Orientation:
Demonstrated ability to meet or exceed sales quotas targets and KPIs
Proven track record in pipeline management and disciplined follow-up
Ability to deliver exceptional resident experience and consistently exceed customer expectations
Skilled in collaborating with onsite teams and support partners to achieve community goals

Skills & Competencies
Strong organizational abilities with experience in administrative processes compliance and operational support
Excellent verbal and written communication skills; adept at building rapport and maintaining professional relationships
Skilled in resolving complex resident concerns with empathy urgency and professionalism Technical / Process Skills:
Proficient in property management software CRM systems and Microsoft Office Suite
Advanced ability to leverage social media platforms for marketing engagement and brand storytelling

Cultural / Brand Fit:
Embodies company values and premium brand standards
Professional appearance and executive presence required

Founded in 2005 Cortland is an international vertically integrated multifamily real estate investment development and management firm with a resident-centric approach to living experiences. Recognized as one of the top 10 multifamily owners and operators in the US Cortland combines in-house design construction and operations to deliver value and innovation across its portfolio.

Join us as we reimagine apartment living and drive outsized returns through purpose performance and people.

Cortland is an equal opportunity employer and were proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardlessof race color religion gender sexual orientation gender identity or expression national origin age disability protected veteran status genetic information or any other characteristic protected by applicable you have a disability and need an accommodation or assistance with the application process and/or using our website please email

Cortland is a drug-free workplace.

Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.