Care Partner

Join Our Growing Team at Holstep Health

Applications Close: 02/03/2026

Location: Coburg and all Holstep Health locations as required

Type of Employment: Full-time permanent role

Brief Description:
Are you a dedicated compassionate enthusiastic and experienced Registered Nurse or Allied Health Clinician Are you passionate about supporting Older people to maintain their independence As a Clinical Care Partner you will play a key role in the delivery of safe quality care and services that meets individual needs.

YOUR NEW ROLE:
The Care Partner is required to deliver relationship based person centred coordinated care that supports participants goals and preferences. Wellness and reablement underpin care management activities ensuring person centred holistic approaches to service delivery.

The Care Partner ensures that care reflects individual preferences and culturally appropriate practices while assisting participants to understand and access the level of support they require. It is the role of the Care Partner to support participants decide what services they want to receive consistent with their aged care assessment and work with the participant to determine how those services will be delivered.

Care Partners and care planning are critical to the delivery of quality care and services that meet the participants needs and are tailored to participant preferences. Care management services are delivered in line and must comply with the Strengthened Quality Standards.

YOU WILL BE RESPONSIBLE FOR:

The Care Partner will:

Manage a caseload of participants ensuring that specific KPIs around service standards and billable care management time are met.

Oversee short-term and ongoing SaH budgets.

Work collaboratively within a multidisciplinary team to ensure that outcomes are achieved in line with participant goal directed care plans and service objectives.

Identify participant needs goals preferences and existing supports. Develop and review care plans and quarterly budgets.

Establish and review service agreements.

Conduct risk assessments in relation to the participant and their home.

Communicate with aged care providers regarding the participants needs and wellbeing.

Order participant consumables

Facilitate transitions in and out of different care settings and ensuring continuity of care.

Monitor and respond to changing needs.

Identify risks to the participants health safety and wellbeing and ongoing management of those risks.

Evaluate the participants goals service quality and outcomes.

Support participants (and their carer or supporter) to make informed decisions including respecting their right to take risks as per the supported decision-making framework.

Support delivery of services with wellness and reablement approaches.

Ensure participant views rights and concerns are heard and escalated including in relation to complaints.

Support the participant with providing feedback and complaints.

Ensure compliance with all relevant legislation funding guidelines service standards and contractual obligations.

WHAT YOU NEED TO SUCCEED:

Diploma of Nursing

Certificate III in Individual Support (Ageing)

Certificate III Health Services Assistance

Certificate IV in Aged Care

Certificate IV in Disability

Certificate IV in Community Services

Diploma of Community Services (Case Management)

Diploma of Ageing Studies and Services.

Appropriate Qualifications as detailed in the Qualifications Section below recognised by the employer compliant with Australian Qualifications Framework and/or at least 2 years-experience working in a similar role in Home Care Packages.

Experience with Case Management participant assessment and care planning in particular managing a caseload of participants from goal directed care principles and brokerage model of service delivery.

Sound Understanding of Support at Home and the Strengthened Quality Standards.

Demonstrated ability to provide person centred holistic services.

Financial skills to effectively develop and monitor package expenditure for a variety of participants within a framework of participant directed care and choice supported by program guidelines and quality principles.

Highly developed written and oral communication skills interpersonal and organisational skills.

Demonstrated ability to work autonomously and as a member of an effective team including networking capacity with a wide range of service providers and other relevant stakeholders.

Demonstrated administrative and computer skills to meet the program requirements.

Knowledge of My Aged Care portal and Participant Information Management Systems.

WHAT WE OFFER:
At Holstep Health we embrace diversity inclusion and flexibility encouraging you to bring your whole self to work. As part of our team you will be supported in your growth and professional development. We also offer:

Generous salary packaging
Flexible work arrangements
Opportunities for additional leave

HOW TO APPLY:
Please submit the following:

A cover letter
Your resume including two recent referees
A response to the key selection criteria outlined in the position description

You can submit your application via the platform or email your CV and cover letter to .

Important Recruitment Notice:
Holstep Health will only contact candidates via an official email address ending in @. Any requests for personal information will only occur at the appropriate stage of the recruitment and onboarding process and will be issued via secure systems.

At Holstep Health we celebrate diversity and inclusion and encourage applications from people of all backgrounds religions sexual orientations ages and genders. We value the unique perspectives each individual brings to our team.