Desktop Support Analyst II
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Job Location:
Bothell, WA - USA
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Join DYOPATH as a Desktop Support Analyst II
Are you passionate about solving technical challenges supporting end users and keeping systems running smoothly
DYOPATH is seeking a Desktop Support Analyst II who brings strong troubleshooting abilities attention to detail and a commitment to delivering excellent customer support. If you enjoy advanced technical problemsolving mentoring others and ensuring seamless endpoint operations this role is for you.
Why Youll Love Working Here
Purpose with Passion Be part of a company guided by our L.O.V.E. philosophyLiving Our Values Every Daywhere your work creates meaningful impact.
Grow & Thrive DYOPATH supports your professional development through certifications training and advancement opportunities.
AwardWinning Culture We are known for exceptional service and teamwork and we extend that same commitment to our employees.
Fun & Respectful Teamwork Join supportive collaborative teams where contributions are recognized and achievements are celebrated.
Awesome Benefits
- Medical Dental & Vision Coverage
- Life Insurance
- 401(k) with company match
- You Pick a Day paid holiday
- FSA & HSA options
- Pet Insurance
- and much more
Full benefits overview at Overview
- Location: Onsite (Bothell WA)
- Schedule: First Shift (8a-5p PST); Monday through Friday
- Pay Rate: $30
Your Mission as a Desktop Support Analyst II
As a Desktop Support Analyst II you will support end users by resolving complex hardware software and accountrelated issues while ensuring all endpoints across the client environment operate effectively. Youll tackle higherlevel escalations mentor junior analysts and contribute to documentation and process improvements.
Key Responsibilities
Hardware & Software Support
- Analyze user requests and incident trends.
- Meet with users to discuss issue resolution and recurring problems.
- Provide technical support for installation deployment and maintenance of:
- PCs and laptops
- Software
- Scanners
- Printers
- Peripherals
- Support internal customers through facetoface interactions phone support or chat.
- Track ticket progress using internal or client ticketing systems.
- Create receive and resolve incidents tasks and service requests while meeting SLA targets.
- Order and replace hardware components as needed.
- Create edit and maintain knowledge base articles.
- Act as a point of contact for thirdparty vendors and technicians.
- Perform updates including:
- Microsoft security patches
- Antivirus signatures
- Software/application updates
- Troubleshoot incidents reports and processes to identify and resolve errors.
- Document processes and write clear procedures or user manuals to enhance selfservice options.
- Assist and mentor Level I and Associate Desktop Support Analysts as needed.
Other Duties as Assigned
What You Bring to the Team
Education & Certifications
Required:
- Bachelors Degree in Computer Science IT or a related field; OR four years of equivalent work experience
- A Certification
Preferred:
- Network Certification
- Experience as a Desktop Support Analyst I
Additional Requirements
- Successful completion of a background check.
- Valid drivers license with an acceptable driving record.
Experience & Skills
- Indepth working knowledge of PCs and peripherals.
- Familiarity with ITIL and change management processes.
- Ability to perform root cause analysis (RCA).
- Intermediate to advanced proficiency in hardware and software troubleshooting.
- SharePoint experience (O365 preferred).
- Working knowledge of Microsoft 365.
- Mobile device support experience is a plus.
- Strong written and verbal communication skills.
- Good judgment providing technical advice and problem resolution.
- Ability to collaborate effectively within a team.
- Strong prioritization skills with the ability to meet deadlines.
- High attention to detail.
- Customerfocused mindset.
Why This Role Rocks
As a Desktop Support Analyst II youll take on more advanced technical challenges influence support standards through documentation and help guide junior team members. Your expertise will keep users productive systems reliable and support operations running smoothly.
Ready to Make an Impact
If youre excited to take on advanced technical tasks and thrive in a teamoriented environment DYOPATH wants to meet you. Apply now to become our next Desktop Support Analyst II.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age color disability gender gender identity genetic information marital status military status national origin race religion sexual orientation veteran status or any other legally protected characteristic. For more information about DYOPATH please visit our website . The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties responsibilities and qualifications required of the employee assigned to this job.
Required Experience:
IC
Key Skills
- Mac Os
- Active Directory
- Desktop Support
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- SCCM
- Help Desk
- Operating Systems
- Remedy
- Troubleshooting
About Company
We provide innovative managed it to help our clients combat cyber threats, in complex IT environments, and the increasing human capital shortages.
