Head of Training, Support Operations
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
About Wolt
At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.
As the Head of Training you will define and drive the global vision for learning and development across our Support Operations. You will oversee regional training teams ensure strategic alignment across all onboarding and continuous learning initiatives and build scalable programs that empower our teams to deliver consistently excellent customer experiences.
This role is ideal for someone who combines strong training and adult learning expertise with inspirational leadership thrives on building scalable structures and knows how to translate strategy into impactful learning experiences that drive measurable performance improvements at Wolt.
What youll be doing
- Define and champion the global Training strategy aligned with Wolts mission to deliver consistently excellent customer experiences.
- Lead and mentor Regional Training Managers and their teams fostering ownership innovation and accountability within the training function.
- Partner closely with Global Support Leadership Quality and Regional Managers to ensure training initiatives are fully integrated into operational priorities and performance goals.
- Identify skill gaps and performance trends through QA insights CSAT analysis operational metrics and stakeholder feedback - and turn them into targeted learning interventions.
- Build and evolve learning ecosystems (e-learning workshops certifications coaching frameworks knowledge enablement) that support both new hires and tenured team members.
- Establish clear success measures for Training linking learning outcomes to business impact (quality improvements productivity customer satisfaction cost stability).
- Drive innovation in how we design deliver and measure learning - leveraging technology AI tools and modern learning methodologies to stay ahead of the curve.
- Ensure visibility of training impact through clear reporting and storytelling to senior leadership.
Our humble expectations
- 5 years of leadership experience in Training Learning & Development or Enablement within a fast-paced Support or Customer Service environment ideally with global or regional scope.
- Strong understanding of adult learning principles instructional design and performance-based training frameworks.
- Experience designing scalable onboarding programs and continuous development pathways in complex multi-market environments.
- Analytical mindset: able to translate performance data into learning strategies while keeping the human learning experience front and center.
- Strong stakeholder management skills - able to influence cross-functional leaders and embed training into broader operational strategies.
Our Commitment to Diversity and Inclusion
Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.
Required Experience:
Director
Key Skills
- Succession Planning
- Growing Experience
- Expense Management
- Management Experience
- Rackspace
- Laboratory Management
- Senior Leadership
- Operations Management
- Relationship Management
- Leadership Experience
- negotiation
- Taxonomy
About Company
Wolt is a Helsinki-based technology company with a mission to bring joy, simplicity and earnings to the neighborhoods of the world. Wolt develops a local commerce platform that connects people looking to order food, groceries, and other goods with people interested in selling and deli ... View more
