2nd Line Support Engineer
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Job Location:
Yearly Salary:
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Are you a capable high-energy technician looking to make the next step in your IT career Do you have the enthusiasm attitude and energy for offering a first-class service
We have an exciting opportunity for a 2nd Line Support Technician to join our Redhill based Client who are an industry-leading Managed Service Provider. Our client is experiencing substantial growth and is looking to expand their team. Managing over 400 business IT systems providing top-notch technologies and exceptional technical support to their customers.
In this role you will work with a diverse range of technologies and customer landscapes delivering services directly to clients. You will join a team of savvy technicians who excel in customer service and youll have the chance to contribute to their continued success and growth. If youre ready to advance your career with a forward-thinking company we want to hear from you.
Job Title: 2nd Line Support Technician
Salary: 35000 - 40000
Location: Redhill (own transport essential due to location)
Benefits:
- 22 days annual leave rising to 25 (accruing a day per year)
- Performance-based bonus
- Company laptop
- Training opportunities
- Frequent team social events
Tasks
Day-to-Day Responsibilities
Act as a 2nd line point of contact for phone calls emails and tickets from customers regarding IT issues incidents and requests.
Maintain a high degree of customer service and take responsibility/ownership for support queries from start to finish escalating if necessary.
Develop strong working relationships with customers and third-party partners.
Contribute to Project Work & new customer on-boardings when required.
Requirements
What Youll Bring
Gained experience of working within an MSP or similar environment for a minimum of two/three years.
Possess a good understanding of; Microsoft Windows based technologies (i.e. Active Directory) Servers (I.e. Hyper-V VMware Dell) Virtual Desktop (I.e. Citrix RDS)
Networking (i.e. switches firewalls) Backups (i.e. Veeam off site).
Exceptionally well organised person with an eagle eye for detail.
Superb communication skills both verbal and written. A believer in the art of communication.
Comfortable with working some (paid) overtime periodically as is the nature of working within IT.
Harbour a natural curiosity and passion for technology
Key Skills
- Ruby
- Mac Os
- Computer Networking
- Windows
- TCP
- Customer Support
- Linux
- Shell Scripting
- VPN
- Dns
- Technical Support
- Troubleshooting
About Company
YourRecruit – Where Talent Meets Opportunity Our journey began in 1994 when Nicola Sales had a bold vision: to create a recruitment agency that not only excels in finding the best talent but also makes work enjoyable for the team. Despite the challenges of meeting tough targets, we ... View more
