Senior Solution Engineer

Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.

As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.

We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.

Lets build whats next together.

What this role is all about

As a Senior Solution Engineer you play a key role in creating exceptional customer experiences through highimpact solution design delivery and innovation. Youll work on some of the regions most complex and strategic customer engagements owning opportunities endtoendfrom discovery and architecture to integration and golive.

You act as a technical leader trusted advisor and goto expert in the region collaborating with internal teams across Sales Product Engineering and Delivery. As a Senior you also mentor and uplift other team members while contributing to best practices and technical excellence across the organization.

Your mission is to drive value reduce complexity and create scalable futureproof solutions that help our customers achieveand exceedtheir business goals.

What youll do

Consulting discovery & presales leadership

• Help customers and partners understand the value of Infobips solutions and services.
• Deeply understand customer businesses and map their needs to the right Infobip solutions and products.
• Advise customers on industry best practices to improve business outcomes.
• Continuously identify and design new innovative solutions tailored to customer needs.
• Collect detailed technical requirements and design complex architectures and integration plans.
• Handle technical and security questionnaires with clarity and accuracy.
• Lead captivating demos and Proofs of Concept (POCs) for highprofile customers.
• Conduct scoping exercises effort estimations and guide commercial teams with technical input.

Solution implementation & delivery excellence

• Deliver comprehensive precise technical documentation for internal and external audiences.
• Configure and customize complex Infobip solutions to meet customer business and technical requirements.
• Ensure all projects are delivered on time within scope and budget consistently exceeding expectations.
• Lead consulting and solution enablement sessions; document discussions with highquality minutes.
• Create conversational workflows and strategies (natural dialog flows wireframes templates) for Answers and other Infobip products.
• Provide handson technical leadership during integrations deployments and troubleshooting.

Technical leadership mentorship & internal impact

• Document solutions and share best practices within the department (e.g. through Communities of Practice).
• Maintain deep awareness of market feature needs and provide input to influence product roadmaps.
• Mentor junior and midlevel team members guiding their technical and professional growth.
• Stay current on Infobips product portfolio both technically and commercially including updates new features and competitive trends.
• Act as the regional technical expert supporting crossfunctional teams on complex opportunities.

What makes you a strong fit

• 6 years of experience in technical presales solution engineering system integration or similar roles.
• Proven expertise designing complex scalable technical architectures in CPaaS/SaaS environments.
• Experience with Voice products is highly valued.
• Strong background in Telecommunications APIs messaging or customer engagement platforms.
• Advanced experience configuring and integrating solutions via REST APIs SFTP and other integration patterns.
• Demonstrated ability to lead complex opportunities endtoend with autonomy.
• Excellent communication storytelling and customerfacing skills.
• Handson experience conducting demos POCs discovery sessions and technical deepdives.
• Strong project management capabilities: planning risk mitigation delivery execution.
• Ability to mentor team members and uplift technical standards within the team.
• Proactive creative problemsolver who challenges assumptions and identifies new use cases.
• Comfortable influencing senior stakeholders and navigating highvisibility engagements.

Additional Information

Salary Range: $107000 - $140000 USD annual base salary (the salary of the finalist selected for this role will be based on a variety of factors including but not limited to internal equity job-related knowledge experience education and skillset). This role is also eligible for quarterly discretionary bonus.

Benefits & Perks: Medical Dental and Vision insurance; Basic life insurance; 401(k) plan participation with company match; Short-term and long-term disability insurance; Wellness plan of up to $500/year pro-rated based on hire date; PTO: Accrual of up to twenty-three (23) vacation days per year accrual of up to nine (9) sick days per year plus carryover of up to nine (9) sick days annually; Additional leave time for marriage relocation bereavement and other major life events; Twelve (12) weeks of paid parental leave; Participation in employee share ownership plan (ESOP); Fourteen (14) paid holidays annually.

Why youll love it here

Financial rewards & recognition - A fair compensation aligned with your experience industry and market standards performance-driven bonuses regular reviews to support your growth and recognize your contributions and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan)- As an Infobip employee youll have the opportunity to share in our companys success through stock options.
Work-life balance and Well-being - We offer time off when you need it special leave days for lifes big moments and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility upskilling and mentorship we help you shape your path.
Professional development - Learning never stops. Onboarding mentorship and training programs help you grow - no matter where you start.
International mobility- Ready to take your career global Explore short and long-term opportunities in our Hubs worldwide.

While some benefits may vary by location our goal remains the same: to support your growth well-being and success - wherever you are.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents.Wereproud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

Nomatteryour race gender age background oridentityif you have the passion and skills to thrivetheresa place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteranstatusor any other part of ones identity.

Diversity drives connection

Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.

All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.

Read more about our hiring process.