Director of Membership

San Francisco, CA - USA

Monthly Salary: $ 120 - 2499

Posted on: 2 days ago

Vacancies: 1 Vacancy

Job Summary

The San Francisco Museum of Modern Art is one of the largest museums of modern and contemporary art in the United States and a thriving cultural center for the Bay Area. We cannot imagine life without art; it inspires and connects us every day. Now more than ever these connections matter and are aligned with our values.

Inclusive: We strive to be a museum of many voices in dialogue.

Passionate: We believe working with art is more than a job or trusteeship - its a way of life.

Brave: We are committed to approaching our work with courage and a sense of adventure always ready to explore new perspectives.

Empathic: We aim to act like a person not an institution.

SFMOMA is a place for the infinitely curious to explore support and experience the art of our time. We believe that modern and contemporary art can influence the way we think view the world and embrace the many voices and perspectives around us. We aspire to foster an environment that elicits joy nurtures a sense of belonging and purposewhere difference is seen as a strength and every one is appreciated for their whole self.

Schedule: Full Time 35 hours/week at least three days working onsite

Reporting to the Head of External Affairs theDirector of Membershipleads the strategy for member acquisition and renewal to ensure the continued growth of SFMOMAs community of 42000 households. By managing the top of the funnel marketing efforts and data-driven engagement strategies to meet an annual revenue goal of $5 million this role serves as the bridge between brand messaging and revenue generation. Successrequiresa human-centered approach: creating awareness and engagement strategies that connect with art lovers by providing value propositions that meet themwhere they are. The Directorof Membershipworks in closesynergywiththeVisitor Experiencedepartmentto ensure that strategic campaign goals are seamlessly executed through onsite member operations ensuring membershipremainsa primary driver of the museums success.

Responsibilities & Duties

Revenue & Campaign Strategy
Recommends and achieves annual revenue goals exceeding $5 million throughproactive and ambitiousacquisition retention and reactivation strategies.
Overseesthe execution of all direct response fundraising gift membership campaigns and acquisition efforts acrossall ownedchannels.
Leads the research and revamp of membership structures benefits and pricing using analytics to achieve program growth.
Develops and manages a seven-figure expense budget prioritizing high-ROI campaign activities.

Brand Integration & Content
Leads the strategy for member content that is relevant and accessible includingthe SFMOMA membermagazinemember calendarnewsletters and business communicationsas well as in-person experiencessuch asexhibition member previews and other members-only events.
Partners with Marketing and Communicationsteams toembed membership calls to action within broader museum advertising and social media.
Ensures that all member-facing content reflects the SFMOMA brand identity and mission.

Onsite & Operational Synergy
Collaborates closely with the Director of Visitor Experience to ensure that campaign promises are fulfilled through high-quality onsite engagement and service.
Provides the Visitor Experience team with the necessary messaging and promotional tools to successfully convert visitors to members onsite.
Partners with theChief Technology Officer (CTO)and CRM teams to ensure campaign data is accurately captured and acknowledged within the Tessitura database.

Philanthropy Pipeline & Stewardship
Collaborates with Philanthropy leadership toidentifyand cultivate members for directed movement into higher levels of institutional giving.
Develops stewardship strategies for members in the $120$2499 range to increase multi-year retention and lifetime value.

Management & Mentorship
Hiresandsupervisesthe Membership Department staff including the Membership Manager and Membership Acquisition Specialistproviding effectivedirectionand mentorshipas well asmanagingrelevant outside agencies as needed.

Qualifications & Skills

This role requires a specialist who can blend analytical rigor with a human-centered approach to audience engagement.
Minimum ofseven (7)years of experience in membership marketing direct response fundraising or sales-driven programs with at least two years at a senior management level.
A proventrack recordof leading a sales-goal-driven team in a high-volume environment to achieve seven-figure revenue targets.
Excellent financial forecasting and tracking skills including the ability to use data-driven insights to revamp program structures and pricing.
Superior oral and written communication skills with the confidence to act as a public spokesperson and advocate for themembershipprogram.
Proficiencyin CRM/ticketing software specifically Tessitura or similar database systems.
Ability to interact in an effective tactful and professional manner.
Ability tomaintaina sense of humor grace and professional composure under high-pressure situations.
Knowledge of museum operations the arts industry and modern/contemporary art preferred.

Working Conditions

Work schedule may include occasional evenings and weekends.

$135000 - $155000 a year

Job posting open date:2/13/26

All jobs posted will remain open for at leastfivebusiness days.

We encourage both internal and external candidates to apply within theinitialopen posting period as the application close date may or may not be extended beyond will not be accepted afterapostinghas been closed.

Location: San Francisco 151 3rd Street.

Benefits: PTO Medical Dental Vision Flexible Spending Accounts Pet Insurance Life and AD&D Coverage Disability Insurance Mental Health and Wellness Benefits Discount Programs Pre-Tax Commuter Benefits 403(b) Retirement Savings Plan SFMOMA Membership and more

At SFMOMA we do not believe that any applicant can or should meet every qualification listed in a job posting. We are committed to welcoming applicants from all backgrounds and professional paths who are inspired to join a mission-driven community-oriented organization grounded in inclusivity passion bravery and empathy.

If this describes you we encourage you to apply.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

SFMOMA is an equal opportunity employer that is committed to diversity equity inclusion and accessibility. No person shall be discriminated against based on race color religion gender gender identity age genetic informationancestry/national origin marital status disability medical condition HIV status sexual orientation veteran/military status and any other category protected by federal of state law.

You may request reasonable accommodation if you are unable to or are limited in your ability to access job postings or provide additional information asked in the job posting.

You can request reasonable accommodation by contacting the People Team at emailprotected.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Director