Client Engagement Specialist (BDC) MERCEDES BENZ HAMPTON
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Job Location:
Hampton, VA - USA
Monthly Salary:
Not Disclosed
Posted on:
20 hours ago
Vacancies:
1 Vacancy
Job Summary
Mercedes-Benz of Hampton is seeking a highly professional customer-focused Client Engagement Specialist to join our Business Development Center. This role is responsible for managing digital sales opportunities nurturing client relationships and delivering a premium brand experience from the very first interaction. This is not a call center role. This position requires emotional intelligence discipline strong communication skills and a commitment to representing the Mercedes-Benz standard of excellence.
Position Overview
The Client Engagement Specialist serves as the first point of contact for internet inquiries inbound calls andCRM-driven opportunities. The ideal candidate understands that every interaction reflects the Mercedes-Benz brand and is committed to delivering a refined responsive and professional client experience.
This individual will proactively manage digital leads engage prior customers execute targeted outreach campaigns and support the sales team through appointment setting and pipeline development.
Key Responsibilities
- Respond promptly and professionally to internet leads website inquiries and inbound calls
- Manage daily CRM tasks follow-ups and opportunity tracking
- Execute outbound engagement to previous customers for retention and upgrade opportunities
- Coordinate and confirm appointments for the sales team
- Maintain accurate records within the CRM system
- Support targeted email campaigns and client communication initiatives
- Monitor response times and ensure consistent follow-through
- Identify new opportunities within the database to drive showroom traffic
- Uphold Mercedes-Benz standards in all written and verbal communication
Qualifications
- Prior automotive BDC or digital sales experience preferred
- Strong written and verbal communication skills
- High level of professionalism and emotional maturity
- Comfortable working with CRM systems and digital communication tools
- Detail-oriented and process-driven
- Ability to multitask in a fast-paced environment
- Positive attitude with a performance mindset
What We Offer
- Opportunity to represent a world-class luxury brand
- Competitive compensation with performance incentives
- Professional work environment
- Growth opportunities within Mills Automotive Group
- Supportive leadership and structured processes
Ideal Candidate Profile
The ideal candidate understands that luxury sales begin long before the customer steps into the showroom. They are proactive organized and take ownership of their pipeline. They do not wait for opportunities they create them.
If you are motivated polished and ready to represent Mercedes-Benz at the highest standard we invite you to apply.
Required Experience:
IC
Key Skills
- Business Development
- Employee Orientation
- Public Health
- Account Management
- VersionOne
- Conflict Management
- Project Management
- Relationship Management
- Team Management
- Customer relationship management
- Human Resources
- Public Speaking
About Company
Classic CJDR of Pineville, NC is looking for an experienced Sales Associate to join our growing team! We offer competitive compensation plans the best pay plan ...
