Manager, Continuous Improvement (Commercial)

Who Are We

FDH Aerois a trusted global supply chain partner for aerospace and defense companies providing end-to-end supply chain solutions for OEM and aftermarket customers.

With more than 55 years of experience and operations in 14 countries we bring expertise across Commercial Defense Space Business Aviation and Cargo through our specialized business divisions Electronics Hardware Commercial Aftermarket and Defense Aftermarket.

For more information please visit theFDH Aero website.

Why Work Here

Fast-paced & Impactful Work Every decision helps keep aircraft flying and missions moving

Driven Team & Culture Supportive driven colleagues who support you every step of the way

High-Growth Opportunities We invest in your success with training and development

Competitive Benefits Package Includes medical dental vision insurance Flexible Spending Accounts (FSA) 401k matching wellness activities and more

At FDH Aero we understand that the strength of our brand comes from our people and our culture empowers every team member to contribute and grow. As a global team our culture is rooted in five (5) core values that begin with the words We are and include: service-first respectful amplifiers open-minded and accountable.

We Are Looking For

The Manager Continuous Improvement is responsible for driving commercial and operational excellence across FDH Electronics Sales functions including customer support long-term agreement (LTA) contract management product management and related processes. This role partners closely with Sales Operations leadership to translate business and customer objectives into scalable efficient and standardized processes. The Manager Continuous Improvement will lead structured data-driven improvement initiatives that enhance customer experience responsiveness contract execution pricing accuracy and overall commercial performance. Through hands-on engagement with cross-functional teams this role builds continuous improvement capability strengthens daily management systems and ensures improvements are sustained to support profitable growth customer satisfaction and long-term business performance.

What Youll Do

As a Manager Continuous Improvement (Commercial) you will be responsible for:

Continuous Improvement

• Lead continuous improvement initiatives across Commercial functions to improve customer experience responsiveness accuracy and commercial execution
• Promote a culture of continuous improvement and operational excellence within customer-facing and sales support teams
• Align improvement initiatives with FDH Electronics sales strategy customer commitments and growth objectives

Process Analysis & Optimization

• Analyze current-state sales operations processes including order management customer support workflows LTA contract administration pricing and product lifecycle management to identify inefficiencies and root causes of performance gaps
• Design and implement optimized future-state processes that improve speed accuracy transparency and scalability
• Develop document and standardize procedures workflows and best practices across Sales Operations functions

Lean & Continuous Improvement Tools

• Lead and facilitate structured improvement activities such as Kaizen events value stream mapping standard work development and problem-solving workshops within Sales Operations
• Apply structured problem-solving methodologies to drive sustainable measurable improvements
• Embed continuous improvement tools into daily sales operations and management routines

Cross-Functional Collaboration

• Partner closely with Sales Finance IT Supply Chain Quality and Operations teams to identify improvement opportunities and implement solutions
• Collaborate with leadership to prioritize initiatives based on customer impact revenue protection and operational efficiency
• Support system enhancements and CRM/ERP improvements that enable more effective sales operations and customer engagement

Implementation Excellence

• Lead the deployment of continuous improvement initiatives in the Commercial organization ensuring solutions are fully operationalized and integrated into day-to-day workflows.
• Translate improvement designs into clear process documentation standard work and role accountability.
• Drive cross-functional execution remove implementation barriers and ensure timelines and impact targets are achieved.

Performance Measurement & Sustainability

• Establish and maintain performance metrics and dashboards to validate impact.
• Implement governance mechanisms to ensure ongoing adherence to new processes.
• Identify sustainability risks and initiate corrective actions to prevent regression

What You Bring

Special Requirements:

• U.S. Citizen U.S. Permanent Resident (Green Card holder) orasylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement
• 120.15. Some positions will require current U.S. Citizenship due to contract requirements.

This position requires access to information that is subject to compliance with the International Traffic Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). In order to comply with the requirements of the ITAR and/or the EAR applicants will be asked to provide specific documentation to verify U.S. person status under the ITAR and the EAR. A U.S. person according to their definition is a U.S. citizen U.S. lawful permanent resident (green card holder) or protected individual such as a refugee or asylee. See 22 CFR

Job Type: Full Time

FDH Aero is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability status protected veteran status or any other characteristic protected by law.