FACTS Account Manager K-12 Student Information System

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faith-based organizations serving more than 1300 higher education institutions 11500 K-12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form long-lasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

Job Responsibilities:

• Answer high volume of phone calls or chats from all regions of the country; trouble-shoot problems and offer solutions.
• Provide excellent customer service and perform multiple tasks daily via the telephone email correspondence and chat communication platforms.
• Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions.
• Provide direction and guidance to new and existing institution contacts regarding all NBS products and services.
• Establish open lines of communication with sales team and other internal contacts regarding updates of existing institutions as well as new institution leads.
• Encourage increased use of various NBS products and technical services and provide training on products processes and procedures to institutions when applicable.
• Report daily activities to team leader.
• Participate in special projects or committees and other related duties as assigned by team leader.

Wage for this role is: $45000

Start Date: Monday 4/13

Please note that we are unable to provide visa sponsorship for this position. To be considered candidates must already be authorized to work in the United States without the need for current or future sponsorship

EDUCATION:

College graduate in related field or equivalent experience.

EXPERIENCE:

Experience in banking student loan or customer service industry is preferred.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

Strong interpersonal and communication skills to effectively work with customers in a professional manner. Ability to work as a team player and establish good rapport with co-workers. Detail oriented with excellent prioritization organization and time management skills. Ability to multi-task and complete projects under high pressure deadlines and stressful situations. Strong analytical and problem solving skills. General knowledge of NBS products as well as other areas and products within the company. General computer skills including Microsoft Office applications e-mail internet and CRM system.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performance-based incentive pay short- and long-term disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at or.

Nelnet is a Drug Free and Tobacco Free Workplace.