Inbound Lead Specialist
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Job Location:
Jessup, PA - USA
Hourly Salary:
USD 20 - 25
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Location: In-Office
Schedule: MondayFriday 7:30 AM 3:30 PM
Compensation: $20$25/hour (based on experience and performance)
About the Role
The Inbound Lead Specialist is the first point of contact for potential customers and plays a critical role in shaping their first impression of our company. This role is not about answering phones - its about owning inbound opportunities and ensuring no lead falls through the cracks.
If youre energetic detail-oriented great with people and thrive in a fast-paced environment this role is for you.
What Youll Be Responsible For
- Responding to inbound leads from:
- Website forms
- Phone calls
- Google and paid lead platforms
- Referrals and other inbound channels
- Making immediate contact with new leads via phone text and email
- Executing consistent and professional follow-up until the lead is:
- Scheduled
- Routed appropriately
- Or clearly closed out
- Owning each leads outcome - not just making one attempt and moving on
- Maintaining accurate notes and follow-up tracking
- Providing clear call direction and routing when customers need other departments
- Delivering a top-tier professional customer experience every time
What Success Looks Like
- Fast response times
- High contact and booking rates
- Persistent organized follow-up
- Customers who feel heard helped and respected
- Strong communication with the sales and operations teams
Who Were Looking For
- High-energy positive and personable
- Excellent phone and communication skills
- Strong attention to detail
- Reliable follow-through
- Solution-oriented mindset
- Comfortable handling multiple conversations and tasks at once
- Motivated by helping the company grow
Cross-Training Opportunity
This role includes light cross-training in outbound lead generation to help support the team during seasonal shifts weather events or high-volume periods.
Required Experience:
IC
Key Skills
- Administrative Skills
- Facilities Management
- Biotechnology
- Creative Production
- Design And Estimation
- Architecture
About Company
Prestige Tree Experts are certified Maryland Tree Experts providing professional tree removal, pruning, health evaluations, and emergency care. Serving Howard, Montgomery, Anne Arundel, Prince George’s, and Baltimore Counties, we deliver safe, reliable, and environmentally responsible ... View more
