Senior Director, North America Delivery

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Our Company

Changing the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos and apps and transform how companies interact with customers across every screen.

Were on a mission to hire the very best and are committed to creating exceptional employee experiences where everyone is respected and has access to equal opportunity. We realize that new ideas can come from everywhere in the organization and we know the next big idea could be yours!

The Senior Director Regional Delivery (Global Delivery Centre) is a pivotal leadership role responsible for driving delivery excellence across the North America region. This leader will directly manage and lead regional GDC delivery ensuring strong execution governance and alignment with business outcomes. The role demands a strategic approach hands-on leadership and the ability to operate effectively within a highly matrixed global environment.

Key Responsibilities

Regional Consolidation & Leadership
- Serve as the single point of accountability for GDC delivery across Americas
- Directly drive delivery operations strategy and execution for the Americas region acting as the hands-on leader for all GDC delivery activities in Americas.
Strategic Delivery Management
- Develop and implement regional delivery strategies that support business growth customer satisfaction and operational excellence.
- Collaborate with Sales Presales Product and Customer Success teams to define and implement delivery roadmaps.
- Ensure consistent delivery methodologies guidelines and frameworks are adopted across all regions.
- Build capability within the group to drive successful execution of newly launched subscription services SKU (also known as integrated services)
- Champion the delivery of integrated services across regions ensuring seamless collaboration and unified customer experiences.
Business Performance & Growth
- Own delivery critical metrics including revenue acceleration margin goals backlog management and customer satisfaction across regions.
- Drive operational reporting forecasting and cost management in partnership with finance and operations teams.
- Find opportunities for new offerings accelerators and differentiators in professional services.
Customer & Stakeholder Engagement
- Engage directly with key customers especially in the Americas to understand needs resolve issues and exceed expectations.
- Represent GDC delivery in executive-level workshops presentations and strategic discussions.
- Foster strong relationships with internal and external collaborators to drive business outcomes.

Talent Development & Team Leadership
- Build mentor and develop high-performing regional delivery teams.
- Champion talent development succession planning and career growth for direct and indirect reports.
- Cultivate a culture of innovation collaboration and continuous improvement.

Qualifications

18 years of experience in delivery and consulting with significant leadership experience in global/regional roles.
Proven track record of managing large complex delivery organizations across multiple geographies.
Deep expertise in SaaS cloud platforms digital transformation and enterprise software delivery.
Strong commercial competence with experience in deal structuring proposals and contract negotiations.
Exceptional communication customer management and executive presence.
Experience leading teams through transformative change and building new delivery models.
Willingness to travel internationally as required.

Preferred Skills

Experience in Americas delivery leadership or direct customer engagement in the region.
Knowledge of Adobe solutions CRM web analytics campaign management and digital marketing technologies.
Strong analytical problem-solving and conflict resolution skills.
Ability to lead in a matrixed multicultural environment

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Required Experience:

Exec

Our CompanyChanging the world through digital experiences is what Adobes all about. We give everyonefrom emerging artists to global brandseverything they need to design and deliver exceptional digital experiences! Were passionate about empowering people to create beautiful and powerful images videos...