Manager, Commercial Retention

Rochester, NH - USA

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

Reporting to the North American Vice President Commercial Growth and Retention the Manager Commercial Retention is responsible for managing a team of retention specialists focusing on reducing customer churn within the Commercial client base. You bring a deep understanding of our customer retention strategies sales process process improvement and data analysis to drive successful retention join us:Culture: Join a supportive and inclusive work environment where collaboration respect and open communication are at the core of everything we Compensation: We offer a highly competitive compensation and total rewards package ensuring that your hard work and dedication are recognized and rewarded : We understand the importance of work-life balance and offer various flexible schedules to help you manage your personal and professional commitments : Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry Assistance Programs: We care about you! You and your family will have access to LYRA an industry leading platform that provides comprehensive support and a myriad of resources to help support your physical mental financial and social : A continuous focus on professional development with many opportunities for training & career Focused: We care about you and have developed a 24/7 safety mindset that is showcased throughout every facet of the youll do: Lead mentor and manage a team of commercial retention a collaborative and high-performance team environment focused on customer retention and satisfaction. Develop and implement training programs to enhance team skills and knowledge. Create and oversee processes and metrics related to commercial customer retention loyalty and churn. Develop and execute strategic plans to reduce overall commercial initiatives to enhance customer loyalty and satisfaction. Manage contract renewals and pricing for existing assigned commercial customers. Oversee inbound and outbound account management and customer support activities. Ensure timely and effective resolution of customer issues and customer accounts and buying behavior to identify trends and opportunities for improvement. Develop and present regular reports on retention metrics and data to make informed decisions and drive continuous improvement in retention efforts. Work closely with operations service/delivery and marketing to ensure alignment and support for retention initiatives. Provide feedback on solutions and improvements based on customer input. Continuously evaluate and improve retention processes and best practices and innovative solutions to enhance efficiency and effectiveness. What you bring: Post secondary education in Business Administration Commerce Economics or to five years of sales leadership experience. Proficiency in CRM systems including Salesforce and experience with data analysis & reporting customer segmentation & targeting and retention strategy development. Expertise in client conversation cross-functional team collaboration negotiation and influence dynamic presentations and professional written communication across reports emails and messaging platforms. Strong problem-solving strategic thinking and proactive innovation across short-term and long-term mindset with sound judgment customer focus and regulatory -driven decision-making with an eye for operational efficiency and continuous drivers license and access to a Authorization to work in the US is required. We will not sponsor individuals for employment visas now or in the future for this job expected annual base salary range for this role is $95000 - $100000 a year. This position is also eligible for a monthly commission plan with a bridge build-up period. This position may be eligible for other annual bonus payout note the compensation information shown above is a general guideline only. Salaries are based upon candidate skills experience and qualifications candidates geographical location as well as market and business considerations.

Required Experience:

Manager

Required Experience:

Manager