Bi-lingual Customer Services Representative
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Job Location:
Monthly Salary:
Posted on:
16 hours ago
Vacancies:
1 Vacancy
Job Summary
Career Area:
FinanceJob Description:
Your Work Shapes the World at Caterpillar Inc.
When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other. We are the makers problem solvers and future world builders who are creating stronger more sustainable communities. We dontjust talk about progress and innovation here we make it happen with our customers where we work and live. Together we are building a better world so we can all enjoy living in it.
Our common values and focus on inclusion and respect drive the decisions made by our company teams and people. This is why we are committed to hiring and building diverse teams representative of the customers we serve globally. When you join our team you can apply your unique life and job experiences and work in an environment where your ideas are heard your contributions are celebrated and your whole-self matters.
Cat Financial is a subsidiary of Caterpillar Inc. the worlds leading manufacturer of construction and mining equipment off-highway diesel and natural gas engines industrial gas turbines and diesel-electric locomotives. For more than 40 years Cat Financial has provided a wide range of financing solutions to customers and Cat dealers for machines engines Solar gas turbines genuine Cat parts and services. Headquartered in Nashville Tennessee Cat Financial serves customers globally with offices and subsidiaries located throughout North and South America Asia Australia Europe and Africa. Visit Choose Cat Equipment Financing From Cat Financial Cat Caterpillar to learn more about Cat Financial.
Role Definition
- As a Customer Service Representative youll be the first line of support for our customersproviding fast clear and friendly assistance. Youll coordinate services resolve issues and offer recommendations that help solve our customers toughest challenges.
What You Will Do:
- Execute core customer service processes and manage customer accounts
- Communicate directly with our customers to build strong positive customer relationships and provide an exceptional customer experience
- Resolve customer enquiries with accuracy clarity professionalism and empathy
- Communicate directly with both Dutch and English-speaking customers to support our customers and business
- Investigate issues and provide resolutions for our customers and business partners
- Interpret analyse and process data to support effective decisionmaking
- Maintain detailed compliant customer communication records
- Collaborate with a broad range of teams to support our customers and partners
You Will Thrive in This Role if You Can:
- Bring a strong customerback mindset helping solve our customers toughest challenges
- Act with urgency and initiative taking a proactive approach to enquiries
- Listen with intent seeking to understand our customers businesses
- Approach issues with a structured logical approach to problem solving
- Communicate openly clearly and respectfully with different audiences
- Demonstrate analytical thinking using data and insights to guide decisions
- Show accuracy and attention to detail in every interaction and record
- Manage your priorities confidently balancing multiple tasks without losing quality
- Think critically and make informed considered decisions
- Maintain positive professional relationships built on trust and reliability
Must haves:
- Fluent in both written and verbal communication in English and Dutch
What will Caterpillar do for you
Job Title: Customer Service Representative
Salary: 34237..00
Contract: Permanent.
Hours: In office Monday - Friday full time 37.5 hours.
Benefits:
24 days annual leave increasing with service to 30 days
9% performance bonus (Paid quarterly)
Green Car Scheme
Share Scheme
Non-contributory Pension Scheme 10%
Private Medical Insurance
Dental and Vision Scheme
Life Insurance
Travel: up to 10%
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race colour religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws.
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion respect and integrity customer focus and innovation. For more information visit us on Twitter Facebook LinkedIn and YouTube.
Visa sponsorship is available for eligible applicants.Posting Dates:
February 13 2026 - February 27 2026Caterpillar is an Equal Opportunity Employer. Qualified applicants of any age are encouraged to apply
Not ready to apply Join our Talent Community.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Caterpillar is the world’s leading manufacturer of construction and mining equipment, diesel and natural gas engines, industrial turbines and diesel-electric locomotives.
