Customer Service Representative
Share
Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Who We Are
ABOUT ENOVIS
Enovis Corporation (NYSE: ENOV) is an innovation-driven medical technology growth company dedicated to developing clinically differentiated solutions that generate measurably better patient outcomes and transform workflows. Powered by a culture of continuous improvement global talent and innovation the Companys extensive range of products services and integrated technologies fuels active lifestyles in orthopedics and more information about Enovis please visit .
What Youll Do
Job Title: Customer Service Representative
Location: Belgium (Office-based with home work one day per week)
Reports to: Operations Manager
Department: Operations
Contract Type: Full-time Permanent
Salary: Competitive base salary Benefits
Enovis is a global medical technology innovator dedicated to improving lives by developing clinically differentiated solutions that enhance patient outcomes and restore motion for life.
With thousands of employees worldwide and an extensive range of products services and integrated technologies we strive to make each day better by partnering with the brightest minds to advance smarter personalized and more effective care that impacts patients wherever they are on their pathway to health.
Role Overview:
The Customer Service Representative is responsible for providing high-quality operational and administrative support to customers ensuring accurate order processing timely deliveries and effective issue resolution. The CSR acts as a key interface between customers sales teams logistics and other internal departments contributing to customer satisfaction and business continuity in a regulated medical device environment.
Key Responsibilities:
Customer orders management
Process customer orders accurately and efficiently in the ERP system
Process material reservation (implants & instruments) for surgeries planned in hospitals
Invoice hospitals according to procedure
Coordinate deliveries to and returns from hospitals with logistics team
Communication with customers sales team
Be the primary point of contact for customers and sales team members for inquiries related to orders deliveries prices and reimbursement data (RIZIV INAMI) quotations and others.
Be point of contact for transporters.
Handle customer complaints and issues in a professional way and report the issue to the sales representative or any other involved department.
Communication (email phone) with Sales Representative and/or Clinical Support representative regarding possible delivery issues (e.g. missing items) for a specific surgery.
Follow-up back-orders and inform Sales Team.
CRM
Maintain accurate customer records and master data.
Qualifications & Experience:
Essential:
Bachelors degree or equivalent professional experience in customer service administration or logistics preferably in healthcare sector.
Strong written and verbal communication skills.
Proficiency in Microsoft Office (Outlook Word Excel PowerPoint).
Fluent in Dutch and French
Desirable:
Experience with ERP system is an added value
Experience in a similar function in the healthcare or medical device industry
Fluent in English
Key Competencies:
Accuracy and attention to detail
Well-organized be a good planner and keep overview
Problem-solving minded
Customer oriented helpful
Ability to perform under pressure
Collegial
Benefits:
Competitive salary
Hospitalisation insurance and pension scheme
Opportunities for professional development with supportive working environment
EQUAL EMPLOYMENT OPPORTUNITY
Enovis provides equal employment opportunities based on merit experience and other work-related criteria without regard to race color ethnicity religion national origin sex age pregnancy disability veteran status or any other status protected by applicable law. We also strive to provide reasonable accommodation to employees beliefs and practices that do not conflict with Enovis policies and applicable law. We value the unique contributions that every employee brings to their role with Enovis.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
At Enovis, we develop clinically differentiated medical technology solutions that generate measurably better patient outcomes and transform workflows. Our brands include Aircast, Chattanooga, CMF, Compex, Enovis Surgical, DonJoy, Dr. Comfort, Exos and Procare.
