Senior Customer Success manager
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Job Location:
Monthly Salary:
Posted on:
14 hours ago
Vacancies:
1 Vacancy
Job Summary
Job Description
Sr. Customer Success Manager - Hybrid Tervuren (Belgium)
Were a leader in data and AI. Through our software and services we inspire customers around the world to transform data into intelligence - and questions into answers.
If youre looking for a dynamic fulfilling career with flexibility and a world-class employee experience youll find it here. Were recognized around the world for our inclusive meaningful culture and innovative technologies by organizations like Fast Company Forbes Newsweek and more.
About the job
The Customer Success team is looking for a Sr. Customer Success Manager to establish and build broad relationships with our customers to adopt and expand usage of the SAS software and solutions and to engage with other SAS resources to bring the necessary domain and experience to assist with existing implementations.
As a Sr. Customer Success Manager you will:
- Serve as primary post-sale point of contact to develop strong customer advocates at all levels of the organization (IT to user to Exec) that enable the Customer Success Manager to become a trusted advisor to our customers.
- Responsible for customer communications and conflict resolution.
- Jointly define success with customers by understanding the business and/or IT problems customers are trying to solve to best manage the adoption of the software and exceed customer expectations.
- Work with other SAS stakeholders to develop a comprehensive adoption plan that includes a variety of content events email social media and innovative campaign approaches.
- Build reports and analytics to provide key business insights used for data-driven decision-making.
- Lead or assist with gathering requirements for new and ongoing projects and/or requests for supporting systems or artifacts. Documents Customer Success Plan with customers and sales. Shares plan with Sales Professional Services and CIS (Cloud and Information Services).
- Monitor Customer Success through metrics and other measurements.
- Ensure all applicable security policies and processes are followed to support the organizations secure software development goals.
- Embrace curiosity passion authenticity and accountability. These are our values and influence everything we do.
Required qualifications
- Previous experience in a similar role within the technology industry for example Customer Success Manager Customer Advisor Program Manager etc.
- Ideally a bachelors or masters Degree in a Technical or Business subject or equivalent qualification.
- Knowledge of Data Management Analytics and AI (Artificial Intelligence).
- Understanding of SAS and/or the banking industry will be a distinctive advantage.
- Design and implement customer success plans. Have an individual tailor approach to each customer.
- Fluent in English and
- Good written verbal and interpersonal communications and organizational skills.
- Ability to work and learn independently and as a part of team. Happy to work in a fast-paced environment.
- An equivalent combination of related education training and experience may be considered in place of the above qualifications.
Additional competencies knowledge and skills
Account Planning- Establishing a plan to achieve the sales objectives of an account taking into consideration overall opportunities customer business priorities and anticipated business changes regional issues past sales results and available resources; taking action specified in the account plan reviewing progress and adjusting the plan as needed.
Building Customer Relationship- Ensuring that the customers internal or external needs are met; building productive relationships with high-priority customers; taking accountability for customer satisfaction and loyalty; using appropriate interpersonal techniques to prevent and resolve escalated customer complaints and regain customer confidence.
Creating Demand Through Insight- Identifying the targeted accounts business challenges and needs and their probable causes; providing and provoking convincing insights that compel decision makers to discover or reconsider unrecognized problems and opportunities and the value of addressing them with new solutions to achieve better long-term results (e.g. profitability revenue market share).
You are welcome here.
At SAS its not about fitting into our culture its about adding to it. We believe our people make the difference. Our inclusive workforce brings together unique talents and inspires teams to create amazing software that reflects the diversity of our users and customers.
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Required Experience:
Manager
Key Skills
- Debugging
- Remote Access Software
- IT Service Management
- IOS
- Multithreading
- VPN
- Neo4j
- FISMA
- SSO
- Github
- Google Suite
- Troubleshooting
About Company
Scandinavian Airlines, usually known as SAS, is the flag carrier of Denmark, Norway and Sweden. SAS is an abbreviation of the company's full name, Scandinavian Airlines System or legally Scandinavian Airlines System Denmark-Norway-Sweden.
