Technical Support Advisor
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Job Location:
Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
Technical Support Advisor (GermanSpeaking) Onsite MA05
Contact Center Barcelona Spain
Experience the power of a gamechanging career
Want to be part of an innovative and growing team Were a global technology and services leader that powers the brands of the future. We help wellknown brands the ones you use every day improve their businesses with technology and integrated solutions in over 70 countries.
If youre looking to grow and be inspired as a Technical Support Advisor in Barcelona (Onsite) you will be part of a team of gamechangers who are powering the brands of the future in the fashion industry.
Career growth and personal development
This is a great opportunity to experience the power of whats next and develop friends for life at the same time. Youll receive full training access to cuttingedge technologies and continuous support to help you succeed and grow in your career.
What you will do in this role
In everything we do we believe in doing right by and for people our clients their customers our people our community and our planet.
As a Technical Support Advisor you will:
- Act as the first point of contact for dealers and end users handling phone and email inquiries in real time
- Troubleshoot technical issues and provide timely accurate resolutions
- Educate customers on product usage updates and best practices
- Create and manage support tickets to ensure proper tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems
Your qualifications
We welcome people from diverse backgrounds who are curious motivated and eager to learn. Your natural talent for helping others and delivering outstanding customer experiences will make you a great fit.
You are a great match if you:
- Are proficient or bilingual in German with an advanced level of English
- Have a positive attitude toward working in a customer service environment
- Possess strong customer care skills and the ability to listen and understand customer needs
- Have at least 2 years of experience in Customer Service or Technical Support
- Can take ownership of customer cases and drive them to resolution or escalate when needed
Dont meet every requirement No problem. We value diversity and encourage candidates from all backgrounds to apply. Well do our best to match you with the right opportunity.
Whats in it for you
We challenge conventions to deliver exceptional customer experiences. Thats why we invest heavily in our people infrastructure and capabilities.
In this role youll benefit from:
- Fulltime permanent contract (39 hours/week)
- Schedule: Monday to Friday 09:00 18:00
- Salary package: 20500 gross/year up to 2000 gross/year performance bonus
- Central office location in Barcelona
- Fully paid training on the company and project
- Career development programs and access to specialized courses
Experience the best version of you
If this sounds like the perfect next step in your career journey wed love to hear from you. Apply today and join a team where people grow succeed and thrive together.
Equal Opportunity Employer
We are committed to providing equal employment opportunities and a work environment free from discrimination and harassment. All recruitment decisions are based on business needs job requirements and professional qualifications.
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
