Customer Support Representative (Philippines) 17774
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Position: Customer Service Representative
Working Hours: Full-TimeMon to Sat (excluding Wed) 2:00 PM 7:00 PM MST
Search Location: LatAm and South Africa
Salary: $1200 $1400
: The Final Salary Offer depends on the clients decision interview results and experience
About the Role:
Weve moved away from robotic AI interactions because we believe our customers deserve a human touch. You wont just be answering phones; youll be the voice of our company building trust with homeowners and supporting our growth during our busiest season.
Schedule & Seasonality:
- Immediate June: Monday Tuesday Thursday Friday and Saturday. (Wednesday is your day off). Saturday availability is critical to support our door-to-door sales teams in Oklahoma.
- Post-June: Transition to a standard Monday Friday schedule.
Role Responsibilities:
- High-Volume Engagement: Manage 4080 calls per day with a focus on quality and empathy.
- Customer Support: Handle inquiries for both Utah and Oklahoma locations ensuring every caller feels heard and supported.
- Data Management: Utilize PestRoutes to manage customer data schedule services and update accounts.
- Internal Collaboration: Communicate effectively with the team (Brittney and Alex) via Slack Trello and Google Suite.
- Problem Solving: Use our provided service guides to answer product questions and resolve customer concerns efficiently.
Requirements:
- Has at least 1-2 years of experience
- The Human Element: You are professional but warm. You naturally connect with people and avoid sounding like youre reading from a script.
- Accountable & Team-Oriented: You take pride in your work and thrive in a small-team environment where everyones contribution matters.
- Resilient: You can maintain a positive helpful attitude even during high-volume periods.
Nice to Have:
- Tech-Savvy: You are comfortable using (or quickly learning) CRM software like PestRoutes and phone systems like 3CX/LawnFoam (Training will be provided)
Technical Requirements:
- High-speed reliable internet connection.
- A quiet professional remote workspace.
- Ability to participate in live remote coaching and training sessions via 3CX.
NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.
Required Experience:
Unclear Seniority
Key Skills
About Company
Somewhere, formerly Support Shepherd. We find you amazing employees who cost 80% less than US equivalents, backed by our 6-month Perfect Hire Guarantee.
