Customer Service Operations Representative – Portuguese
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Job Location:
Monthly Salary:
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at
Job Function:
Customer ManagementJob Sub Function:
Customer Service OperationsJob Category:
Business Enablement/SupportAll Job Posting Locations:
Bogotá Distrito Capital ColombiaJob Description:
At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are personal. Through our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for humanity. Learn more at purpose of job:
The Customer Service - Regional Sr Representant is a key point of contact for internal J&J functions and external parties to engage the Customer Service organization. The Specialist provides direct support to customers and facilitates transactional activities. Individuals in this role are expected to demonstrate a solid understanding of J&J customer service processes products and their interrelationship. The CS Specialist is expected to navigate key relationships and collaborate as needed across functions including: Supply Chain Finance and Shared Services in order to resolve customer issues. The CS Sr Representant reports directly to a Customer Service Supervisor and escalates issues as needed.
Essential duties and responsibilities:
- Responsible for order management activities including:
- Scheduling deliveries and appointments
- Processing orders
- Order tracking and support to customer inquiries for new and existing orders
- Responsible for invoice management activities including:
- Invoicing customer sales orders
- Facilitating invoice corrections
- Reviewing customer billing plans
- Liaising with Finance and other parties for credit and debit processing and special invoicing requirements
- Solve issues related to: Orders Claims management Returns management Recall management
- Interact with other areas to find solutions
- Contact the customer with the final solution
Special requirements:
- University/Bachelors Degree or Equivalent
- Language: Bilingual Spanish Portuguese ( English Optional)
- Generally requires minimal 2 years related experience
Job location:
- Bogotá Colombia.
Job Requirements
- Technical skills: MS Office SAP (desirable) Salesforce (desirable).
- Office skills: Standard office telephone Email Outlook
- Professional skills: Ability to make quick decisions; Perform efficiently and effectively; Deal with multi-source of information Demonstrate proficiency in written and oral communications
- Develop deep insights into the needs of our patients customers markets and communities. Use insights to uncover important unmet needs.
- Challenge the status quo and adapt to change taking advantage of opportunities to have a positive impact. Identify and communicate meaningful risks take appropriate action and demonstrate an awareness of the highest standards of quality and compliance.
- Engage in transparent and constructive conversations contributing to high-performance teams.
For more than 130 years diversity equity & inclusion (DEI) has been a part of our cultural fabric at Johnson & Johnson and woven into how we do business every day. Rooted in Our Credo the values of DEI fuel our pursuit to create a healthier more equitable world. Our diverse workforce and culture of belonging accelerate innovation to solve the worlds most pressing healthcare challenges.
We know that the success of our business and our ability to deliver meaningful solutions depends on how well we understand and meet the diverse needs of the communities we serve. Which is why we foster a culture of inclusion and belonging where all perspectives abilities and experiences are valued and our people can reach their potential.
At Johnson & Johnson we all belong.
Required Skills:
Preferred Skills:
Agility Jumps Communication Contract Management Customer Analytics Customer Centricity Customer Support Operations Customer Support Platforms Customer Support Policies and Procedures Customer Support Trends Data Capturing Emotional Intelligence Issue Escalation Order Processing Process Oriented Service Excellence Service Request ManagementRequired Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
About Johnson & Johnson A t Johnson & Johnson, we believe good health is the foundation of vibrant lives, thriving communities and forward progress. That’s why for more than 130 years, we have aimed to keep people well at every age and every stage of life. Today, as the world’s larges ... View more
