Tech Support Specialist – French Market
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Job Location:
Monthly Salary:
Posted on:
8 hours ago
Vacancies:
1 Vacancy
Job Summary
Start Date: 16/03
Location: Lisbon Portugal
Are you passionate about technology and helping customers solve their technical issues Join a fast-growing SaaS platform that empowers businesses and accounting professionals to manage their financial operations with ease. We are looking for a French-speaking Tech Support Specialist (Tier 1) to provide exceptional support and guidance to our users.
Your Role
- Serve as the first point of contact for customers responding to inquiries via email chat or phone.
- Diagnose and resolve technical issues escalating complex cases when necessary.
- Assist users in navigating and utilizing the platform efficiently.
- Collaborate with internal teams to ensure continuous service improvements.
- Maintain high levels of customer satisfaction through clear communication and problem-solving.
What Were Looking For
French native level with strong written and verbal skills.
English B2 level (intermediate).
Basic technical troubleshooting skills and interest in SaaS/financial tools.
Customer-focused mindset with excellent problem-solving abilities
- Previous experience in technical support or customer service is an advantage.
Salary & Benefits Package
For Local Candidates: 1251.84 gross/month
Includes:
Base salary
Holiday & Christmas bonuses
Food allowance
1-month trial period applies
Contract Type: Temporary contract with real potential for renewal and long-term employment
Extra Perks
Free Portuguese language courses
Access to sports activities cooking classes and social events
Friendly multicultural work environment
Hiring Process
Application Review
Online Language Assessments
Interview with the Client
Ready to start your career in tech support Apply now!
Key Skills
- Children Activity
- Access Control
- Human Resources Administration
- Government
- Actuary
- Hydraulics
