Team Lead Sales Acceleration (APAC & India)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Working at Infobip means being part of something truly global. With 75 offices across six continents were not just building technology were shaping how more than 80% of the world connects and communicates.
As employees we take pride in contributing to the worlds largest and only full-stack cloud communication platform. But its not just what we do its how we do it: with curiosity passion and a whole lot of collaboration.
We operate with an AI-first mindset embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If youre looking for meaningful work and challenges that grow you in a culture where people show up with purpose this is your opportunity.
Lets build whats next together.
Provide leadership direction and support to a team of Back Office Individual contributors.
Foster a positive and collaborative team environment promoting teamwork accountability and continuous improvement.
Conduct regular team meetings to communicate goals priorities and performance expectations.
Coach and mentor team members providing feedback guidance and opportunities for growth and development.
Manage team schedules workload distribution and resource allocation to ensure effective task execution.
Operational Oversight:
Oversee the execution of administrative tasks and operational processes by the backoffice team.
Ensure timely and accurate completion of tasks related to account activation product setup billing and customer support.
Monitor key performance indicators (KPIs) and metrics to assess team performance and identify areas for improvement.
Implement process improvements and best practices to optimize efficiency and effectiveness within the back-office operations.
Project Management and Collaboration:
Collaborate with cross-functional teams to support company initiatives projects and partnerships.
Coordinate with Customer Owners Partnership teams and other stakeholders to ensure seamless execution of initiatives and projects.
Lead by example in driving collaboration communication and alignment across teams to achieve shared goals and objectives.
Training and Development:
Develop and implement training programs to onboard new team members and enhance the skills and capabilities of existing team members.
Provide ongoing training coaching and support to ensure that team members are equipped with the knowledge and resources needed to perform their roles effectively.
Identify training needs and opportunities for skills development within the team and facilitate appropriate training interventions.
Performance Management:
Conduct regular performance evaluations and provide constructive feedback to team members.
Recognize and reward exceptional performance while addressing performance issues and implementing corrective actions as needed.
Work closely with HR to address staffing needs recruit top talent and ensure a high-performing team.
Diversity drives connection
Infobip is built on diverse backgrounds perspectives and talents. Were proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race gender age background or identity if you have the passion and skills to thrive theres a place for you here.
All qualified applicants will receive consideration for employment without regard to race color ancestry religion age sex sexual orientation gender gender identity national origin citizenship disability veteran status or any other part of ones identity.
Read more about our hiring process.
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Key Skills
About Company
Infobip is a global leader in omnichannel communication, helping brands to create meaningful relationships with their customers, at scale. Our communications platform is powering a broad range of solutions, messaging channels, and tools for advanced customer engagement, security, auth ... View more
