About Flywheel
Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we offer a career with real impact endless growth opportunities and the support you need to be the best you can be.
Opportunity
Perpetua from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients drive measurable value and champion world-class client experiences. If you thrive at the intersection of data technology and client success and want to make a significant impact at a high-growth SaaS company this role is for you.
In this role you will support our Perpetua product which focuses on the seller challenger brand and specialist agency segmentswithin the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the worlds smartest eCommerce businesses. Through the platform brands and agencies create goals based on strategy and rely on Perpetuas best-in-class always-on optimization to execute tactically.
What youll do:
Client Success & Strategic Account Management:
- Driveoptimalresults across a book of high-value clientsmanaging conversion retention adoption and CSAT while proactively addressing risks to maximize lifetime value.
- Lead client onboarding and build strategic relationships with key stakeholders serving as a trusted advisorand ensuring quick time-to-valueon the Perpetua platform.
- Develop andmaintaintailored success plans aligned with client businessobjectives; conduct regular strategy sessions QBRs and product training delivered with data-driven insights.
- Proactivelyidentifyupsell expansion and partnership opportunities to drive growthand promote client advocacy.
- Serve as the voice of the client providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
- Collaborate with Sales Marketing and cross-functional teams to ensure seamless client experiences and accelerate success stories.
Team Influence:
- Support the hiring onboarding and coaching of team members by providing feedbackthatacceleratesgrowth and performance.
- Model effective clientsuccessbest practiceswhilecontributing to training development andoffering guidanceonstrategic account management.
- Foster a culture of excellence continuous improvement and cross-functional collaboration across the organization.
Who you are:
- 4 years in Client Success Account Management or a related role within a high-growth B2B SaaS environment with a proven ability to manage complex client relationships and drive results.
- Highly analytical witha track recordofbuilding consultative partnerships; skilled at understandingbusiness needsandleveragingdata to informactionable strategies.
- Superior written and verbal communication skills with experience engaging executivestakeholdersandtranslating complex information intocompellinginsightsfordiverse audiences.
- Adept at quickly masteringnew technologiesand staying current with industry trends in retail media eCommerce or advertising technology.
- Creative resourceful and solutions-oriented with a knack for turning challenges into opportunities for growth and value creation.
- Collaborative adaptable and emotionally intelligentwith experience working cross-functionallyand with clientsto achieve shared goals.
- Mentoring and coaching experiencewith ademonstratedability toinspire and develop peers and teams.
- Experience in media management or ad operations at an agency would be highly valued.
LI#AG1
Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location.
Salary Range
$115000 - $130000 CAD
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the your initial call we will walk you through exactly what to expect the process to be.
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
For more information about what data we collect and how we use it please refer to our.
We leverage AI technology to streamline our hiring workflow though all candidate decisions are made by our Talent Acquisition position is for an existing vacancy.
IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. Weve identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more click
here. Please notewe do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
Required Experience:
Manager
About FlywheelFlywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we of...
About Flywheel
Flywheels suite of digital commerce solutions accelerate growth across all major digital marketplaces for the worlds leading brands. We give clients access to near real-time performance measurement and improve sales share and profit. With teams across the Americas Europe and APAC we offer a career with real impact endless growth opportunities and the support you need to be the best you can be.
Opportunity
Perpetua from Flywheel is looking for an accomplished Senior Client Success Manager to spearhead strategic partnerships with our clients drive measurable value and champion world-class client experiences. If you thrive at the intersection of data technology and client success and want to make a significant impact at a high-growth SaaS company this role is for you.
In this role you will support our Perpetua product which focuses on the seller challenger brand and specialist agency segmentswithin the Flywheel portfolio. Perpetua provides retail media optimization and market intelligence technology for the worlds smartest eCommerce businesses. Through the platform brands and agencies create goals based on strategy and rely on Perpetuas best-in-class always-on optimization to execute tactically.
What youll do:
Client Success & Strategic Account Management:
- Driveoptimalresults across a book of high-value clientsmanaging conversion retention adoption and CSAT while proactively addressing risks to maximize lifetime value.
- Lead client onboarding and build strategic relationships with key stakeholders serving as a trusted advisorand ensuring quick time-to-valueon the Perpetua platform.
- Develop andmaintaintailored success plans aligned with client businessobjectives; conduct regular strategy sessions QBRs and product training delivered with data-driven insights.
- Proactivelyidentifyupsell expansion and partnership opportunities to drive growthand promote client advocacy.
- Serve as the voice of the client providing actionable feedback to Product and Engineering teams to shape our platform roadmap.
- Collaborate with Sales Marketing and cross-functional teams to ensure seamless client experiences and accelerate success stories.
Team Influence:
- Support the hiring onboarding and coaching of team members by providing feedbackthatacceleratesgrowth and performance.
- Model effective clientsuccessbest practiceswhilecontributing to training development andoffering guidanceonstrategic account management.
- Foster a culture of excellence continuous improvement and cross-functional collaboration across the organization.
Who you are:
- 4 years in Client Success Account Management or a related role within a high-growth B2B SaaS environment with a proven ability to manage complex client relationships and drive results.
- Highly analytical witha track recordofbuilding consultative partnerships; skilled at understandingbusiness needsandleveragingdata to informactionable strategies.
- Superior written and verbal communication skills with experience engaging executivestakeholdersandtranslating complex information intocompellinginsightsfordiverse audiences.
- Adept at quickly masteringnew technologiesand staying current with industry trends in retail media eCommerce or advertising technology.
- Creative resourceful and solutions-oriented with a knack for turning challenges into opportunities for growth and value creation.
- Collaborative adaptable and emotionally intelligentwith experience working cross-functionallyand with clientsto achieve shared goals.
- Mentoring and coaching experiencewith ademonstratedability toinspire and develop peers and teams.
- Experience in media management or ad operations at an agency would be highly valued.
LI#AG1
Flywheel Commerce Network is committed to fair and equitable compensation practices. Actual compensation packages are based on several factors that are unique to each candidate including but not limited to skill set depth of experience certifications and specific work location.
Salary Range
$115000 - $130000 CAD
Working at Flywheel
We are proud to offer all Flywheelers a competitive rewards package and unparalleled career growth opportunities and a supportive fun and engaging culture.
- We have office hubs across the globe where team members can go to feel productive inspired and connected to others - team members go into Hub Offices 3x a week
- Flexible vacation time
- Great learning and development opportunities
- Benefits that help you live your best life
- Parental leave and benefits
- Volunteering opportunities
- If youre looking to connect with teammates on a topic of inclusion and identity chances are theres an ERG for that.
- So you know: The hired candidate will be required to complete a background check
- Learn more about us here: Life at Flywheel
The Interview Process:
Every role starts the same an introductory call with someone from our Talent Acquisition team. We will be looking for company and values-fit as well as your professional experience; there may be some technical role-specific questions during this call.
Every role is different after the initial call but you can expect to meet several people from the team 1:1 and there might be further skill assessments in the form of a Take Home Assignment/Case Study Presentation or Pair Programming/Live Coding exercise depending on the your initial call we will walk you through exactly what to expect the process to be.
Inclusive Workforce
Flywheel Commerce Networks goal is to create a culture where all individuals of all backgrounds feel comfortable in bringing their authentic selves to work. We want all people to feel included and empowered to contribute fully to our vision and goals. Flywheel Commerce Network is an Equal Opportunity Employer and participates in E-Verify. All applicants will receive fair consideration for employment. We do not discriminate based upon race color religion sex sexual orientation age marital status gender identity national origin disability or any other applicable legally protected characteristics in the location in which the candidate is applying.
If you have any accessibility requirements that would make you more comfortable during the application and interview process please let us know at so that we can support you.
For more information about what data we collect and how we use it please refer to our.
We leverage AI technology to streamline our hiring workflow though all candidate decisions are made by our Talent Acquisition position is for an existing vacancy.
IMPORTANT ALERT:Please beware of fraudulent job communications from individuals falsely claiming to be from Flywheel. Weve identified fraudulent activity through social media and messaging services purporting to be from Flywheel requesting payments for job- and recruitment-related expenses. Flywheel never asks candidates for personal information such as bank account data or tax IDs nor payments via social media or chat-based applications. Report suspected fraud to local authorities immediately. To learn more click
here. Please notewe do not accept unsolicited resumes from 3rd party Recruitment Firms.
#LI-HYBRID
Required Experience:
Manager
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Posted on:
12 hours ago
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